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Recommendations of Goiporia Committee on Consumer Service Improvement in Banks!!
RBI constituted a committee under the chairmanship of Sri M.N. Goiporia, the then President of SBI, in September 1990 on making recommendations for consumer service improvements in banks. The committee submitted its report on December 5, 1991. The main recommendations of the committee were as given below:
1. Extension of banking hours for all works excluding cash payment.
2. Re-adjustment of bank opening time for staff so as to ensure start of work at bank counters well in time.
3. Spot deposit of outstation cheques of Rs. 5000/- (instead of existing 2500/-) in bank accounts.
4. Increase in bank interest rates on saving accounts.
5. Providing tax benefit on bank deposit amounts.
6. To ensure optimum use of powers available with bank staff.
The recommendations of Goiporia Committee are still under consideration of the Government and the RBI.
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