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1- Inspection: conformity evaluation by observation and judgment accompanied as appropriate by measurement, testing or gauging.

2- Quality control: part of quality management focused on fulfilling requirements.

3- Quality assurance: part of quality management focused on providing confidence that quality requirements will be fulfilled.

4- Total quality management: the application of quality management principles to all aspects of the organisation, including customers and suppliers, and their integration with the key business processes.

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13y ago

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