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Sales and Customer Service

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Kelli Prosacco

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2y ago
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Cards in this guide (17)
Name the worlds hardest-riddle ever.

I HAVE CITIES ,BUT NO HOUSES I HAVE WATER ,BUT NO FISH I HAVE MOUNTAIN , BUT NO TREES WHAT AM I

The evaluation of employees and groups in an organization is part of which element of performance management

It is part of rating in performance management.

RATING (A+)

Why would an employer encourage an employee to complete a customer service class

An employer would encourage an employee to take a customer service class in order to help the employee improve his or her skills in that area. This would, in turn, improve the customer's experience, and therefore improve the public image of the company.

What element of performance management is the measurement of an organization's goals and the feedback of information

monitoring

Mario has been offered a job in another company at a higher salary He knows if he stays in his present job he may be promoted to supervisor when his boss decides to retire This situation is related

This situation is related to projected outcomes.

What should an employee not do to successfully begin a constructive dialogue with an employer about work performance

They should not blame the employer for not helping more.

Which of these facts regarding a post interview thank you note is false

Because you have already met with the employer, a thank you note can always be casual and informal.

What must happen before an employer allows an employee to make independent work decisions

The employer must trust the employee.

Which of these is not a reason why employess like employers to share information

>employees dont like having to think for themselves<

Scenarios is an example of reflecting as it relates to listening skills

Listening to information, and then thinking on it and processing it would be an example of reflecting.

What actions do not contribute to the success of an interview during phase two

Watching the clock

What following is not a basic principle of customer service

Showing up on time

Which of the following is not a way to demonstrate that an employee is an asset to the company

Concentrating only on your assigned job duties

Which of the following is an example of confirming as it relates to listening skills

Using short comments, gestures, or nonverbal cues to let the customers know you are interested to verify that you understand what they are thinking about

Which of the following is an example of questioning as it relates to listening skills

listening to information and then asking questions to expand on that information

Which of these statements is true of active listening

A person who is actively listening uses empathy and nonjudgmental

Which one of the following statements regarding rack systems is FALSE

Please include the statements.

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