I HAVE CITIES ,BUT NO HOUSES I HAVE WATER ,BUT NO FISH I HAVE MOUNTAIN , BUT NO TREES WHAT AM I
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Term1/17
The evaluation of employees and groups in an organization is part of which element of performance management
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Definition1/17
It is part of rating in performance management.
RATING (A+)
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Term1/17
Why would an employer encourage an employee to complete a customer service class
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Definition1/17
An employer would encourage an employee to take a customer
service class in order to help the employee improve his or her
skills in that area. This would, in turn, improve the customer's
experience, and therefore improve the public image of the
company.
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Term1/17
What element of performance management is the measurement of an organization's goals and the feedback of information
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Definition1/17
monitoring
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Term1/17
Mario has been offered a job in another company at a higher salary He knows if he stays in his present job he may be promoted to supervisor when his boss decides to retire This situation is related
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Definition1/17
This situation is related to projected outcomes.
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Term1/17
What should an employee not do to successfully begin a constructive dialogue with an employer about work performance
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Definition1/17
They should not blame the employer for not helping more.
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Term1/17
Which of these facts regarding a post interview thank you note is false
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Definition1/17
Because you have already met with the employer, a thank you note
can always be casual and informal.
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Term1/17
What must happen before an employer allows an employee to make independent work decisions
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Definition1/17
The employer must trust the employee.
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Term1/17
Which of these is not a reason why employess like employers to share information
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Definition1/17
>employees dont like having to think for themselves<
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Term1/17
Scenarios is an example of reflecting as it relates to listening skills
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Definition1/17
Listening to information, and then thinking on it and processing
it would be an example of reflecting.
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Term1/17
What actions do not contribute to the success of an interview during phase two
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Definition1/17
Watching the clock
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Term1/17
What following is not a basic principle of customer service
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Definition1/17
Showing up on time
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Term1/17
Which of the following is not a way to demonstrate that an employee is an asset to the company
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Definition1/17
Concentrating only on your assigned job duties
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Term1/17
Which of the following is an example of confirming as it relates to listening skills
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Definition1/17
Using short comments, gestures, or nonverbal cues to let the customers know you are interested to verify that you understand what they are thinking about
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Term1/17
Which of the following is an example of questioning as it relates to listening skills
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Definition1/17
listening to information and then asking questions to expand on that information
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Term1/17
Which of these statements is true of active listening
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Definition1/17
A person who is actively listening uses empathy and nonjudgmental
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Term1/17
Which one of the following statements regarding rack systems is FALSE
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Definition1/17
Please include the statements.
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Cards in this guide (17)
Name the worlds hardest-riddle ever.
I HAVE CITIES ,BUT NO HOUSES I HAVE WATER ,BUT NO FISH I HAVE MOUNTAIN , BUT NO TREES WHAT AM I
The evaluation of employees and groups in an organization is part of which element of performance management
It is part of rating in performance management.
RATING (A+)
Why would an employer encourage an employee to complete a customer service class
An employer would encourage an employee to take a customer
service class in order to help the employee improve his or her
skills in that area. This would, in turn, improve the customer's
experience, and therefore improve the public image of the
company.
What element of performance management is the measurement of an organization's goals and the feedback of information
monitoring
Mario has been offered a job in another company at a higher salary He knows if he stays in his present job he may be promoted to supervisor when his boss decides to retire This situation is related
This situation is related to projected outcomes.
What should an employee not do to successfully begin a constructive dialogue with an employer about work performance
They should not blame the employer for not helping more.
Which of these facts regarding a post interview thank you note is false
Because you have already met with the employer, a thank you note
can always be casual and informal.
What must happen before an employer allows an employee to make independent work decisions
The employer must trust the employee.
Which of these is not a reason why employess like employers to share information
>employees dont like having to think for themselves<
Scenarios is an example of reflecting as it relates to listening skills
Listening to information, and then thinking on it and processing
it would be an example of reflecting.
What actions do not contribute to the success of an interview during phase two
Watching the clock
What following is not a basic principle of customer service
Showing up on time
Which of the following is not a way to demonstrate that an employee is an asset to the company
Concentrating only on your assigned job duties
Which of the following is an example of confirming as it relates to listening skills
Using short comments, gestures, or nonverbal cues to let the customers know you are interested to verify that you understand what they are thinking about
Which of the following is an example of questioning as it relates to listening skills
listening to information and then asking questions to expand on that information
Which of these statements is true of active listening
A person who is actively listening uses empathy and nonjudgmental
Which one of the following statements regarding rack systems is FALSE