How to Determine if a Diabetic Supply Company is Reliable?

Answer 1

Diabetes can be a difficult enough condition to deal with, and nothing is more frustrating than waiting on supplies that either arrive late or never come at all. Frequent advertisements on television claim that it is no trouble to receive a diabetic supply order through the mail, but the convenience can quickly turn into a hassle if the company is not reliable. As with many other areas of the market today, several poor customer service diabetic supply companies have made a bad name for the entire industry. The good news is that there are legitimate companies that are more than happy to help patients with their diabetic supplies, and these simple steps can help a consumer decide if a company is indeed reliable.

Ask Telemarketer for a Call Back Number

Many diabetics receive phone calls from diabetic supply companies that seem ready, willing, and able to help with all of their needs. While it is not a bad idea to do business with one of these organizations, a consumer should always request a call back number. After receiving the phone number, a call should be placed to judge the quality of the customer service and responsiveness. Being placed on hold for an extended period of time is often a bad sign.

Search Online Reviews for Testimonials and Client Experiences

The internet has made it possible for displeased customers to voice their opinions, and the information that can be found in online reviews can prove to be very useful. Any client experiences should at least be considered, but a wise consumer also realizes that there are bound to be several bad reviews amidst the plethora of decent ones.

Request Company Status from Medicare

It is no secret that Medicare often pays the full cost of diabetic supplies, but few people are aware that every company is tracked based on the number of complaints received. Even if a person is not eligible for Medicare, they can call their local office and inquire as to a particular durable medical supply company. If there are any unresolved complaints or issues, it is often a sign that it would be better to look elsewhere for help.