What are the tools of TQM?

Answer 1

Tools for TQMinclude:

Tools for Generating Ideas:

• Check sheets - it is a way to organize and record data,
• Scatter diagrams - a graph of one variable in relation to another, to see if there is any relationship between two variables which can reflect the cause of problems
• Cause and effect (fish bone) diagrams: helps to identify processes/elements/causes that might affect an outcome; it shows how things are affecting the each branch items; (good for cause and effect relationships)

Tools to Organize the Data:

• Pareto charts - a graph that identifies and plots problem/flaws in descending order of frequency; helps identify which product requires the most effort/investigation to ensure high quality
• Flow charts - a chart that shows the steps in a process; a good visual representation that allows for easy following

Tools for Identifying Problems

• Histogram - shows the frequency of occurrence of a variable that can guide companies to where they should put the emphasis of their business on and if they need to hire
• Statistical process control chart - a chart that has time on the horizontal axis to plot the value of a statistics, it allows company to put an upper and lower limit with the goal of controlling a target value