Describe your experience in ITIL framework of Service Management?

Answer 1

Service Management is what enables a service provider to:

• understand the services that they are providing from both a consumer and provider perspective;

• ensure that the services really do facilitate the outcomes that their customers want to achieve;

• understand the value of those services to their customers and hence their relative importance;

• Understand and manage all of the costs and risks associated with providing those services.

The definition of Service Management is:

Service Management is a set of specialised organisational capabilities for providing value to customers in the form of services.