Tell them past history of what you've done to troubleshoot, what you know about PC's, the OS's related, what you know how to work with, such as Windows, Mac, or Linux
Quickbook support
pc assembly
There are a host of websites that offer guidance and information when it comes to troubleshooting printer problems. Some of these websites are Computer Hope, PC World and Microsoft.
When someone’s PC is frozen, I would ask the following questions: Is there any error message displayed on the screen? Have you recently installed any new software or updates? Can you describe what you were doing when the freeze occurred? Lastly, have you tried any troubleshooting steps, such as restarting the computer or closing unresponsive applications?
PC Audit and Belarc Advisor
There are a number of good laptop troubleshooting tips on the internet depending on what problems you have. Some sites that you may want to try include PC World and Life Hacker.
Bios provides the programming that enables the CPU to communicate with other hardware. Referenced from pg 209 in the Mike Meyers compTIA A+ guide to managing and troubleshooting PC's. Bazinga!
The pencil!
Accurately answerd good questions narrow down the possibilities for determining faults.
VIRTUALIZATION and EMULATIONdescribes theWindows Virtual PC software by Microsoft.
Troubleshooting tools are there to help non-tech users easily find and access problems happening on their PC's and be guided by built in and online manuals/resources on how to fix and resolve such problems on their computers in a quick timely manner.
VIRTUALIZATION and EMULATIONdescribes theWindows Virtual PC software by Microsoft.