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There are many ways of identifying training and development needs of an organization. But they all begin in understanding the business objectives of the organization. The objective of all training must be to help the business grow. When you want to get the big picture, you may interview the C level executives. When you want to see how people work, you can interview the managers and supervisors. You may also observe them while they are performing their jobs if the intention is to learn how effective the employees are in doing their jobs. You call this shadowing. I also look into the leadership framework and philosophy of the organization. Most often training are opportunities to support and align executions with organizational leadership philosophies.

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