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What does exceeding customer expectations mean to you?
To exceed customer expectations you try to understand your customers' values and focus on customers who share a common vision
What does creating exceptional Guest Experience Mean?
Exceed the customer's expectations!
What is the connection between customer expectations and customer satisfaction?
customer expectations is what the compant expects from you customer satisfactory they are pleased
What is the Difference between customer satisfaction and customer delight?
Customer satisfaction refers to meeting the basic expectations of customers. customer delight goes beyond expectations, providing a memorable and exceptional experience that exceeds what the customer anticipated. Satisfaction is meeting needs, but delight is creating joy.
What is the difference between customer needs and customer expectations?
the differenece is that customer needs mean when they need stuff or help with doing something, but a customer expectation is when the customer has everything and dont need help with anything like a customer need!.
A company-controlled factor that influences customer expectations?
A company-controlled factor that influences customer expectations is the quality of customer service provided. Positive interactions and responsive support can enhance customer satisfaction and set high expectations for future service. Conversely, poor customer service can lead to disappointment and lower expectations. By consistently delivering exceptional service, a company can shape and elevate customer expectations effectively.
What are the customer expectations when shopping in a luxury store compared to high street store?
What are the customer expectations when shopping in a luxury store compared to high street store
What are the factors influencing customer expectations?
One of the main things influencing customer expectations are what your competitors are doing. If you are competing with high-end retailers, your customers' expectations will be very different than if you are competing with Wal-Mart of McDonalds.
What does a internal customer expect?
internal customers expectations
Part of setting Is to establish a timeline with your customer?
Expectations
What is meant by the term customer satisfaction?
Customer satisfaction is a measure of how the products or services that are supplied by a company match up against the customer's expectations of that product or service. For example, if you purchase an item from a TV Commercial that guarantees customer satisfaction, it must be a product that matches your expectations of how good you think the product will be or how good it will perform. There's a customer satisfaction index for measuring these expectations closer.
What is the connection between customer expectations and customer satisfaction in customer service?
The customer will expect the same quality goods and service and will be happy when they receive what they expect.
