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I am handling a training session on customer service for the public works department of a city in Africa and this is the title of the opening module.
To me, customer service in public service is the understanding that public service is essentially about meeting the societal needs of the people and letting that knowledge motivate, guide and drive every process of service delivery.
When enthusiasm, sincerity, warmth, genuine concern and the desire to help citizens (customers) are added to that knowledge, you get Excellent Public Service!
What else can I help you with?
Could volunteer work count as customer service?
Absolutely. Any volunteer group that deals with the public should count as customer service because most it often deals with the public. Customer service basically means providing a service to a customer, often through a purchase.
Why is good customer service important for a technician who does not work directly with the public?
it helps if you have skills in customer service incase one day you have to work with the public. If you have skills in customer service, your employers can be confident in you, and it may open new doors in your career
How can customer service contribute to best value in a public sector organisation or a third sector organisation?
Customer service can contribute to best value in a public sector organization or a third sector organization in various. Such organizations should monitor customer feedback which will improve service delivery.
How can evalutating customer service improve service for the customer?
Evaluation can improve customer service by analyzing where an organization is right now in the service continuum. How else can an organization make improvements to customer service if they don't know where they are now. Evaluations provide a means to evaluate the public through the questions asked in the survey, interview, or program.
How do I get customer service training?
Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach ...
What is it when businesses try to get ahead of their competition?
public relations, marketing, customer service, strategy, management
How do you define customer service?
define what customer service define what customer service
Why is customer service excellence is important to a customer?
Customer service excellence is important because it improves public persona and strengthens your brand. It is a good way to differentiate a product from the competition and can provide a competitive advantage, which allows businesses to charge a premium price. Good customer service entails listening to your customers and valuing their opinions.
How do you think customer perception is related to service evaluation?
How the customer sees the service is everything when it comes to service evaluations. Even when you do the perfect song and dance for the customer, or totally flop, every customer will view it differently. Some like to complain, others will not say a bad thing about a punch in the face. The secret to service evaluations is to get a boat-load of opinions to really get a feel for how the general public sees your service.
What are your weakest area in customer services?
Some areas of customer service that are often weak include mutillingual support, public interfacing, and complaint services.
What is the difference between good and excellent customer service?
Customer service is "Good" when the customer is "satisfied", and customer service is "Excellent" when the customer is "Delighted"
What are the Customer service functions?
What is the customer service function, service strategy and service philosophy.?
