What is customer service in security?

Answer 1

GOOD COSTUMER SERVICE IN SECURITY .
First and foremost, GREET incoming customers with a smile ( ex. Good morning sir / mam, welcome to ....

If business establishment requires security inspection of customers prior to entry, security guard on duty need to advise first the customers of the required security protocol (ex. Bag inspection please sir / mam).

For outgoing Customer, thank the customer by saying " thank you for coming to ( name of establishment) sir / mam , then open the door for the customer.

If its raining, provide Umbrella to the customer up to her car ( if its just park in front of your business establishment and provide traffic assistance for him / her to exit from the parking area. ).

If a customer is asking for a direction, never use your finger but use an open palm to point to a direction.

By:

Cesar L. Teng
Certified Security Professional (CSP)
AVP & Chief Security Officer
Maybank Phil. Inc.
Manila, Philippines.

Answer 2

Good customer service for a security officer would include being polite and courteous. A security officer should also be polite, and hard working.