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Key Responsibilities

1. Develops enthusiastically satisfied customers all of the time.

• Welcomes and connects with every customer.

• Discover customer needs and appropriately suggests product with every customer to

enhance service and meet sales goals.

• Offers customer demonstrations and samples using brewing equipment.

• Customers creates opportunities for customer to interact with the product.

• Responds to customer needs and says thank you to every customer.

• Demonstrates the "Just Say Yes" behaviour by taking care of customer needs.

2. Provides quality beverages consistently for all customers

• Prepares Starbucks beverages to standards.

• Follows health, safety and sanitation guidelines for all products.

3. Maintains Quality store operations

• Follows store policy and procedures for operational flow at each station.

• Follows standards for merchandising, stocking, rotating and storing products.

• Performs cleaning tasks in accordance with the duty rosters and cleaning standards and

works as a store team member.

• Presents oneself professionally and demonstrates clear communication by using Star

Skills with all customer and partner interactions.

4. Contributes to store profitability

• Follows cash handling procedures and cash register policies.

• Follows inventory stocking and recording guidelines.

• Contributes to store goals for increasing sales and improving profits.

5. Takes responsibility to learn all aspects of the barista position

• Is responsible for self-initiated learning.

• Learns and demonstrates creating the Starbucks Experience.

• Learns and demonstrates all performance standards listed in the Core Learning Journey

Guides.

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Wiki User

15y ago

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