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A contact center professional is responsible for handling customer inquiries and providing support through various communication channels, such as phone, email, and chat. They address customer concerns, troubleshoot issues, and ensure a positive customer experience by delivering accurate information and solutions. Additionally, they may document interactions, follow up on unresolved issues, and collaborate with team members to improve service delivery. Strong communication skills and a customer-focused attitude are essential for success in this role.

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2w ago

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