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In order to respond to the increasingly complex demands of today's businesses, the information technology department, once almost entirely populated by skilled technologists, has morphed into a more flexible corps of business-savvy IT professionals. In filling more customer-facing roles, technical prowess (while far from obsolete) takes a back seat in many cases to skills like project management, business-process change or vendor management expertise. (For more on this trend and three roles that have emerged as critical-the project manager, the relationship manager and the business analyst-see "The New IT Department: The Top Three Positions You Need.")

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