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Job applicants need to think about this question in two ways:

  1. the type of job you are applying to do, and
  2. your personal skills and qualities.

Personal skills and qualities may be hard to define, especially for younger adults. An easy way to prepare for this question is to think of 5 things you like about yourself and what you really enjoy doing. For example, a list might include:

  1. I finish a task once I begin.
  2. I like finding mistakes, such as typos in what I read. (Meaning, you pay attention to details.)
  3. I enjoy putting things together.
  4. I like listening to people and giving advice. My friends always call me first with their problems.
  5. I enjoy using computers.

Then, ask your family and friends to tell you 5 single words that describe you. The words might include negatives, so you will need to identify the opposite word for each negative. So as an example, you are:

  1. lazy = positive, you are laid-back or easy-going
  2. calm
  3. personable
  4. stubborn = positive, you are tenacious
  5. intelligent

Now, let's say you are applying for an entry-level customer service job with a cable company. The job involves taking calls from customers when their service has a repair problem. The company uses computers to track calls and resolution of problems. You'll be expected to answer at least 1 call every 10 minutes and to either resolve the problem or to transfer the call to the right department. You will be expected to do basic trouble-shooting for the customer's internet connection.

On a job application or in an interview, take the qualities you identified and tailor your skills to the job you are applying to do, but don't lie. For example: I'm experienced with basic troubleshooting steps for re-establishing an Internet connection between a home computer and a cable modem. (The interviewer might ask you to list those steps.) My friends say I'm laid-back and because I enjoy listening to people's problems, it's easy for me to quickly realize the major concern a customer has. If I don't know an answer, I can recognize when I might need additional help in order to fully assist the customer.

These basic steps in identifying personal skills and qualities can be done for any type of job.

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