When you had to deal with angry costumer how did you handle them and what did you do?

Answer 1

The best way to deal with an angry customer is to speak to them with a calm friendly voice. Listen to their complaint and show true sympathy. As the old saying goes - you can catch more flies with honey than vinegar.

Answer 2

This is a very commonly-asked question on job interviews, particular for positions where you will be doing customer service or working with the public. The interviewer wants to know if you are able to handle a difficult situation without getting too upset yourself-- in other words, can you be a professional even if you are under pressure? For example, did you encounter a customer who was angry or someone whoh was saying rude things to you? Describe what the situation was, and then tell the interviewer how you handled the crisis -- what you did to either improve it, make the customer feel better, or at least calm the person down.