0
What else can I help you with?
What is Customer Satisfaction?
Customer satisfaction is a term applied to how a company fails to , meets or exceeds its contact with its customer based. Within business management use customer experience as a KPI to inform the business planning of how weell its organisation meets teh above criteria and if it meets or falls short it can the put in place actions to bring about a change in the way they deal with their customer base and future customers
How you deal with customer?
When in a store and you are trying to deal with a customer, you are supposed to great them.
How do you deal with a diffcult customer?
how to deal with a difficult customer in a retail store
What does it mean to exceed customer's needs and expectations and why is this important?
When a customer comes to a business that customer expects a very specific think by going to that location. Whether that is to pick up a new shirt or have repairs done on a vehicle there is always an expectation. Once finished with said transaction that customer can leave feeling one of three ways: 1. Expectations met 2. Expectations not met 3. Expectations exceeded If you do not meet a customers expectations (i.e.- you were extremely rude or extremely overpriced) you can wave goodbye to that customer forever. They will never return and will most definitely tell their friends never to go either. If you meet a customers expectations they may return or may not. They will probably shop around next time looking for a better deal or environment elsewhere. If another establishment exceeds their expectations... Kiss them goodbye, you'll never see them again. If you exceed their expectations they will return and will tell all their friends as well. They become loyal customers and repeat business. That is what keeps businesses alive
What does it mean to exceed customer's needs and expectations and why it is important?
When a customer comes to a business that customer expects a very specific think by going to that location. Whether that is to pick up a new shirt or have repairs done on a vehicle there is always an expectation. Once finished with said transaction that customer can leave feeling one of three ways: 1. Expectations met 2. Expectations not met 3. Expectations exceeded If you do not meet a customers expectations (i.e.- you were extremely rude or extremely overpriced) you can wave goodbye to that customer forever. They will never return and will most definitely tell their friends never to go either. If you meet a customers expectations they may return or may not. They will probably shop around next time looking for a better deal or environment elsewhere. If another establishment exceeds their expectations... Kiss them goodbye, you'll never see them again. If you exceed their expectations they will return and will tell all their friends as well. They become loyal customers and repeat business. That is what keeps businesses alive
How does organizational climate differ from organizational culture?
Organisation climate is short-term perspective that defines its day-to-day functioning. Organisation climate defines employees' feelings about what the organisation is and organisation culture defines what the organisation is as perceived by those who deal with the organisation.
Describe a situation where you have had to deal with a difficult customer what did you do what was the outcome?
Describe a situation where you have had to deal with a difficult customer what did you do what was the outcome
What are the similarities in handling a internal customer and a external customer?
they both deal with customer service
Is this effective or ineffective Asking for the customer's ideas about how to best deal with the concern?
. Asking for the customer's ideas about how to best deal with the concern.
Is Asking for the customer's ideas about how to best deal with the concern effective or ineffective?
. Asking for the customer's ideas about how to best deal with the concern.
What are the basic models for organisation design in context of global dimensions?
You will need to change up your organization a little to meet a global scale. There are many issues and new things do deal with.
How do you deal to a customer?
smoke with them yeeea
