Speak in his language. If you don't speak his language, find a third language that you both speak. Find an interpreter. Point to things or draw pictures.
She speaks English and Italian fluently. She also understands some French and German.
The word "ayudar" means "to help" in English.
"Ayuda" means "help" or "to help".
"Puedo ayudarle" means "can I help you?" in English.
It sounds like the person in question code-switched between French and English. This could be due to being bilingual or trying to communicate effectively with someone who understands both languages.
the customer understands and is better informed in what the customer service person is telling them, and could end in a happy customer
From the French "M'aidez" meaning "help me". So any French or English speaker can use the same call when he's in trouble, and anybody who hears him and understands French or English understands that he has a real problem. That includes a sizable fraction of the world's total population.
Explain the benefits and make him understands
Ask for a customer service rep. who speaks English well. That's what I do and I get someone who I understand and who understands me.I'm sure it couldn't be illegal to ask, but for some companies, there may not be any reps in the US.
speak English no one understands you
comprende = "he/she understands", "you (formal) understand"
Obsolete English is old English usage that is simply not understood by modern speakers. For example Shakespeare's use of the word damask to mean "of variegated color" is obsolete. It requires a footnote to be understood by the modern reader. Do not confuse obsolete English, which no one understands, with archaic English, for example words like thou and yclept, which no one really uses but every educated speaker understands without the help of an editor.
One important element of customer service is to smile and put the customer at ease. Another element and maybe the most important is to always put the customer first. Do not make it seem like an effort or hassle to help them, however unusual the request. Another key element is good communication. Speak clearly and slowly so the customer understands exactly what is being said.
Standard English is the literary dialect, which everyone understands even if they don't speak it at home.
This is a statement of an organisations policy on customer service standards and is made available so that everyone understands what the company undertakes to do in various situations. The charter will, for example, set out how customer complaints will be handled and resolved.
Absolutely. Any stores practice should mirror customer behavior. However, management must follow through on training their front line staff on how to appropriately mirror customer behavior. When a salesperson understands customer behavior, he/she is more apt to satisfy the customers needs, wants, and desires, and that customer is then more likely to return to that store in the future. For example, if a salesperson understands that a customer in view is one who likes to browse and take their time. Then the sales person should honor that behavior and not pressure or interfere with that customer, but should let let individual know they he/she is there to help if help is needed. As another example, some customers are quick shoppers. They know exactly what they are looking for. The sales person should quickly accommodate. Other customers, need information and full disclosure on the item in question. The salesperson should pick up on this just by the questions asked by the customer. Now, the salesperson should understand time will be needed with this customer, and that time should be offered in a relaxed and professional way with no pressure. Then let the customer decide. You can only do this through understanding customer behavior.Absolutely. Any stores practice should mirror customer behavior. However, management must follow through on training their front line staff on how to appropriately mirror customer behavior. When a salesperson understands customer behavior, he/she is more apt to satisfy the customers needs, wants, and desires, and that customer is then more likely to return to that store in the future. For example, if a salesperson understands that a customer in view is one who likes to browse and take their time. Then the sales person should honor that behavior and not pressure or interfere with that customer, but should let let individual know they he/she is there to help if help is needed. As another example, some customers are quick shoppers. They know exactly what they are looking for. The sales person should quickly accommodate. Other customers, need information and full disclosure on the item in question. The salesperson should pick up on this just by the questions asked by the customer. Now, the salesperson should understand time will be needed with this customer, and that time should be offered in a relaxed and professional way with no pressure. Then let the customer decide. You can only do this through understanding customer behavior.Absolutely. Any stores practice should mirror customer behavior. However, management must follow through on training their front line staff on how to appropriately mirror customer behavior. When a salesperson understands customer behavior, he/she is more apt to satisfy the customers needs, wants, and desires, and that customer is then more likely to return to that store in the future. For example, if a salesperson understands that a customer in view is one who likes to browse and take their time. Then the sales person should honor that behavior and not pressure or interfere with that customer, but should let let individual know they he/she is there to help if help is needed. As another example, some customers are quick shoppers. They know exactly what they are looking for. The sales person should quickly accommodate. Other customers, need information and full disclosure on the item in question. The salesperson should pick up on this just by the questions asked by the customer. Now, the salesperson should understand time will be needed with this customer, and that time should be offered in a relaxed and professional way with no pressure. Then let the customer decide. You can only do this through understanding customer behavior.Absolutely. Any stores practice should mirror customer behavior. However, management must follow through on training their front line staff on how to appropriately mirror customer behavior. When a salesperson understands customer behavior, he/she is more apt to satisfy the customers needs, wants, and desires, and that customer is then more likely to return to that store in the future. For example, if a salesperson understands that a customer in view is one who likes to browse and take their time. Then the sales person should honor that behavior and not pressure or interfere with that customer, but should let let individual know they he/she is there to help if help is needed. As another example, some customers are quick shoppers. They know exactly what they are looking for. The sales person should quickly accommodate. Other customers, need information and full disclosure on the item in question. The salesperson should pick up on this just by the questions asked by the customer. Now, the salesperson should understand time will be needed with this customer, and that time should be offered in a relaxed and professional way with no pressure. Then let the customer decide. You can only do this through understanding customer behavior.Absolutely. Any stores practice should mirror customer behavior. However, management must follow through on training their front line staff on how to appropriately mirror customer behavior. When a salesperson understands customer behavior, he/she is more apt to satisfy the customers needs, wants, and desires, and that customer is then more likely to return to that store in the future. For example, if a salesperson understands that a customer in view is one who likes to browse and take their time. Then the sales person should honor that behavior and not pressure or interfere with that customer, but should let let individual know they he/she is there to help if help is needed. As another example, some customers are quick shoppers. They know exactly what they are looking for. The sales person should quickly accommodate. Other customers, need information and full disclosure on the item in question. The salesperson should pick up on this just by the questions asked by the customer. Now, the salesperson should understand time will be needed with this customer, and that time should be offered in a relaxed and professional way with no pressure. Then let the customer decide. You can only do this through understanding customer behavior.Absolutely. Any stores practice should mirror customer behavior. However, management must follow through on training their front line staff on how to appropriately mirror customer behavior. When a salesperson understands customer behavior, he/she is more apt to satisfy the customers needs, wants, and desires, and that customer is then more likely to return to that store in the future. For example, if a salesperson understands that a customer in view is one who likes to browse and take their time. Then the sales person should honor that behavior and not pressure or interfere with that customer, but should let let individual know they he/she is there to help if help is needed. As another example, some customers are quick shoppers. They know exactly what they are looking for. The sales person should quickly accommodate. Other customers, need information and full disclosure on the item in question. The salesperson should pick up on this just by the questions asked by the customer. Now, the salesperson should understand time will be needed with this customer, and that time should be offered in a relaxed and professional way with no pressure. Then let the customer decide. You can only do this through understanding customer behavior.
The qualities required for a customer service wireless company representative is one that understands the policies of the company and can explain it clearly to the customer.