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According to Brighton's website: "Brighton does not offer "refurbishing" however, Brighton does provide cleaning and conditioning of registered handbags. If you need to have your bag cleaned and conditioned, please call the handbag department at 800-235-8748 ext. 1402 for assistance. Or, just bring the handbag into one of our stores and we would be glad to assist you with sending the bag to Brighton. If you choose to contact Brighton directly, please have your handbag registration number available when you call in (registration number is stamped on a square leather patch located inside the handbag). You will need to take care of the expense to send your handbag in, but we will pay to ship it back to you." http://www.brightoncollections.com/faq.php

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