Total Quality Management TQM
TQM is a philosophy and system for continuously improving the services and/or products offered to customers
In order to achieve excellence, six basic concepts of TQM are as follows: 1. Top management should be aware of currect situation and needs to be commited towards TQM implementation. 2. Focus customer requirements and product/service expectations. 3. Involve emplyees in understanding the quality aspects and make them accountable 4. Continuous improvement in the process is required 5. Treat suppliers as your partners 6. Develop tracking mechanism for processes and improve it as per business requirements
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While there are no predefined and universally agreed-upon key factors to the success of implementing TQM within an organization, there are few very common areas that have been touched by several researchers that appear to be critical. 1. Organizational Culture & Quality Management: The values, vision and strategic plan of an organization should be customer focused with clear and a well developed quality management system in order to successfully implement TQM. 2. Work Teams & Individual Employees An organization's structure with empowered, self-directed teams (consisting of cross-trained members) and the continuous development of its employees supports the smooth installation of TQM. 3. Supplier Management: Effective supplier management (quality standards, partnership agreements, etc...) is another highly agreed upon factor that did prove significant impact on the implementation of TQM. Other factors that have been discussed in different researches include top executive commitment to TQM, performance and results measurement/rewarding and process quality management.
Compare them using their implementation of TQM concept such as QC , QFD , continuous improvement
K. S. Chin has written: 'A TQM implementation framework for Hong Kong manufacturing industries'
function of tqm
inputs of TQM
Total Quality Management TQM
HOW TQM MODEL IMPLEMENT ON SCHOOL EDUCATION? OR WHAT IS THE TQM MODEL FOR SCHOOL OR COLLEGE SYSTEM?
TQM refers to the term Total Quality Management.
TQM is a philosophy and system for continuously improving the services and/or products offered to customers
A) Standards B) Costs C) All of the above D) Organization
Although practiced by many companies in the 1980s, TQM became truly pervasive in the 1990s
The Total Quality Management (TQM) is a comprehensive and structured approach to organizational goals.
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