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Programmed decisions are routine. An example is if customers call to complain about a product and service, then calls are routed to a supervisor/manager. Non-programmed decisions are situational and not-routine. For example, if a consumer has an negative reaction to a product or service, a company would not reply routinely but research the issue before responding.

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What is a programmed decision give an example?

a programmed decision is made in response to a situation that has occurred often enough to enable decision rules to be developed and applied in the future. For example the decision to reload paper in the printer is a programmed decision.


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Computers are programmed with all the answers before they are sold so that when you ask the question, the computer can give you it's programmed answer "in a second".


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