In what way has Herb Kelleher exemplified Peter Drucker's notion of old-fashioned leadership?

Answer 1

Herb Kelleher exemplified Peter Drucker's notion of old-fashioned leadership through his emphasis on employee empowerment, strong organizational culture, and a focus on service over profit. Kelleher believed that caring for employees led to exceptional customer service, which in turn drove business success. His approachable and charismatic leadership style fostered loyalty and commitment among staff, reflecting Drucker’s principle that effective leadership is rooted in personal relationships and a clear sense of purpose. This commitment to people and values over mere financial metrics is a hallmark of Drucker's vision of effective leadership.