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Smile. Show respect. Even if the customer looks like something that's just crawled out from under a damp rock, show the same respect you would to a person in a smart suit carrying a briefcase - they could turn out to be the same person. Sincerity. It's been said that once you can fake sincerity you've got it made, and I'm afraid that's very true. Your customers need to be reassured that you truly care about their needs. If you work at it, you'll end up really caring, which will be great for your career and for your customers. The customer truly is always right. Even if the moment they leave the store or are off the phone you say, what an idiot, while you're talking to them it is essential that they believe you care about their concerns and are happy that you will act upon those concerns and will do whatever you can to further their best interests. Never be defensive. If you're having a bad day, it isn't your customer's fault. If your customer is having a bad day they might well consider that is your fault and you need to accept that. Be nice; make their day better, make them feel appreciated, and you'll have a customer who'll come back rather than complain to management and shop elsewhere. Sure, some are people you might never want to serve again, but you don't know what's behind their behaviour at that particular time. They might just be horrible people, or could just be having a horrible day. Respond to them as though they're nice people. When they leave the store you can go out the back and scream (quietly) for a while! It's the people who understand the customer pays their salary and treats that customer with the respect you'd consider due to the boss (whose salary is also paid by the customer) who ends up running their own successful business down the track. Never, ever, obey a boss who instructs you to treat customers inappropriately or badly. Don't go against your conscience. Keep doing the right thing, and you'll soon find it easy to gain a better job. You'll have customers willing to write you a good reference.
What else can I help you with?
What are some skills required for one to be a successful customer service manager?
You must be prepared to put the customer absolutely in front of all other things. You have to train your employees how to treat the customer, as well as how to help them with their issues.
How does a customer influence and Impact a organization?
The influence an individual customer has on an organisation depends on the size of the customer, the size of the organization and the ease with which the customer could replace the service or product the organization provides, among other things. Basically the organization has to provide a satisfactory service or product to its customers, or risk bankruptcy.
What are roles and responsibility of an Manager operations?
Customer service is the key objective of operation manager which can satisfy the customer in terms of cost and timing, their primary objective will be to provide right things at a right price at the right time.
What should you consider when carrying out a risk assessment?
To prove negligence, what are the three things the claimant must show?
Why is slack important to the project manager?
Slack is important when managing a project because it's is very rare that things don't change while working on a project. Budgets change, schedules change, available resources change and so do task priorities. Without slack time it'll be very challenging to be able to manage the project in a flexible way without causing tasks to be stuck or not have time to handle urgent things that were introduced (that weren't planned ahead of time).
What are the most important things you consider at the working place?
- That i must have some interest in the work - That i will learn something new - That it will challenging - That i work with good people - most important that it makes me happy
What should you consider when deciding which web hosting service to use?
Customer service, use of technology, and strengths and limitations are all things to consider.
What are the 5 most important things to remember when working with clay?
working with clay
Why is the problem of energy important to consider?
Energy is important to consider, because:* We use energy for lots of things, and * It is a limited resource.
What are the most important things to consider in your career development?
Pay
Explain Why the way you say things and your tone of voice affects customer's experiences of customer service?
The way that you speak is very important in a customer's experiences of customer service. If your tone is not pleasant the customer will have a bad experience.
As you look into new career opportunities what are some things that are most important to you in a company?
When looking into new career opportunities, one of the first things to consider is the amount of time spent working vs. the amount of pay involved. Another thing to consider is the likes and dislikes of a person as far as jobs go.
When buying a briefcase, what are the most important things to consider?
The most important things to consider when buying a briefcase are size, comfort, and quality. Without all three the briefcase will have to be replaced sooner than expected.
What are some of the things a person looks for in web hosting companies?
There are several important things to consider when choosing a web host. Price, company specialty and limitations are important things to consider, but don't forget to inspect the tech support services offered.
Do all customers find the same things important?
No, each customer has different needs, desires, and priorities.
What are the five important things to consider while planning your garden?
sun water soil and light.
What's the most important thing to consider when purchasing child tracking devices?
When purchasing a child tracking device you have to consider many things. The most important considerations should be about the reliability of these devices.
