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How does an organisation balance its needs with customer expectations and needs?
An organization can balance customer expectations and needs by offering customers a product that is affordable and something they need. They can also offer new products from time to time, as well as special offers.
What is the Difference between External Failure Costs and internal failure costs?
External failure cost is the cost incurred to fix the defects given by customer. Internal failure cost is the cost associated with internal verification activities like fixing the review comments or fixing the internal testing bugs.
What are the key factors to consider when identifying and addressing business customer needs?
When identifying and addressing business customer needs, key factors to consider include understanding the customer's industry, their specific challenges and goals, their budget and timeline constraints, and their preferences for communication and service. It is important to gather feedback, conduct market research, and maintain open communication to ensure that the solutions provided meet the customer's expectations and requirements.
When implementing an agile approach, how can a team ensure that the user stories are well-defined and prioritized in order to deliver value to the customer?
To ensure that user stories are well-defined and prioritized in an agile approach, a team can follow these steps: Collaborate with stakeholders to clearly define the requirements and expectations for each user story. Use techniques such as user story mapping and story points estimation to prioritize the user stories based on their importance and value to the customer. Continuously review and refine the user stories throughout the project to ensure they align with the customer's needs and deliver value. Regularly communicate with the customer to gather feedback and make adjustments as needed to meet their expectations.
Components of total quality management?
Total Quality Management (TQM) ComponentsTQM has four basic components1. Put customers first2. Make Continuous Improvement3. Aim for zero defects4. Training and developmentPut Customers FirstA quality product or service satisfies customer's needs and expectations. Whether a product or service is of high or low quality, will be decided by how it made the consumer feel and whether consumer expectations were satisfied or exceeded. See quality. If customers are not put first, then customer expectations will be difficult to satisfy and consequently quality will not be achieved. Customers can be put first through a variety of initiatives including• Undertaking market research to discover consumer needs so that the organisation can develop products and services that exceed their consumer's needs.• Looking after all customers whether internal or external. Internal customers are employees of the organisation and are known as customers when they approach each other for a service. External customers are all non-employees (of the organisation) that approach the organisation in connection with a service or product.• Effective customer care systems.• Ensuring that all service standards are met.• Listening to customer views and opinions. Responding to customer views including resolving customer complaints in a manner that satisfies their expectations. Once customer complaints are resolved they should be analysed to prevent future recurrence.Make Continuous ImprovementThe Japanese term "kaizen" has contributed to this component. Kaizen believes that there are no limits to continuous improvement. This means that a TQM organisation will continuously strive to improve their product/service and increase the quality standards. A TQM organisation will also view change positively whether the change involves a process change or a change in customer needs and expectations. This is because changes will enable the organisation to develop and explore quality.Aim for Zero DefectsThere are a number of reasons behind the aim to eradicate defects. Defects are expensive because they will lower the customer's confidence in the product. Also it is more expensive to rectify defects than it is to prevent them occurring in the first place. Zero defects can be achieved through a combination of quality assurance and quality control ( visit the relevant sections by clicking on the links).Training and DevelopmentAn organisation will need to train their employees to ensure that they understand the principles of TQM. A TQM organisation employee will need to understand how TQM is to be achieved or maintained and how they as an employee will ensure that the organisation emulates TQM. Unless each employee accepts and believes in TQM it will be difficult for the organisation to practice TQM.
What does a internal customer expect?
internal customers expectations
What is the purpose and value of identifying internal customer needs and expectations?
The purpose and value of identifying internal customer need and expectations is that the customer becomes a loyal customer and sales increase. They also will boost sales by making referrals to other customers by having pleasant experiences.
What is the connection between customer expectations and customer satisfaction?
customer expectations is what the compant expects from you customer satisfactory they are pleased
Who is the internal customer for BA?
what is internal customer
How an internal and external customer expectations differ?
External Customers are who receive services from an organization and would expect a more personal approach and more of a willingness to keep them happy. An internal customer knows more of what to expect as they work inside or assist inside the organization.
Why internal customer as important as external customer?
because internal customer is a person who provide service to external customer.
What does exceeding customer expectations mean to you?
To exceed customer expectations you try to understand your customers' values and focus on customers who share a common vision
What is the difference between internal and external customer in hospitality industry?
What is internal and external customer?
What is another word for internal customer?
Internal buyers or internal sponsors.
What are the customer expectations when shopping in a luxury store compared to high street store?
What are the customer expectations when shopping in a luxury store compared to high street store
Is medical assistant internal or external customer?
Internal
Part of setting Is to establish a timeline with your customer?
Expectations
