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External Customers are who receive services from an organization and would expect a more personal approach and more of a willingness to keep them happy. An internal customer knows more of what to expect as they work inside or assist inside the organization.

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How does or should the process of resolving customer complaints differ when dealing with internal customers?

Internal customer complaints should be resolved with the same professionalism, sensitivity and courtesy you would use handling an external complaint. If an external complaint becomes an ongoing dispute or argument it is important to handle said complaint with immediacy before it has a negative impact on your business.


How would the process of obtaining feedback from internal customers differ from the process of obtaining feedback from external customers?

The process of obtaining feedback from the internal customers is usually easier and cheaper as compared to obtaining feedback from external customers.


How do customers needs and expectations can differ?

Customer needs and expectations can differ because different people have different expectations for example a disabled person in a supermarket will expect a wheelchair access ramp whilst a person who is shopping on their own will expect good offers and friendly members of staff. This is the same for Hotels and restaurants; except in hotels and restaurants the customer needs are different for example a disabled person will still expect disability access whilst a single person or couple will expect friendly staff and quality rooms.


How does a customer relationship manager position differ from a customer service representative?

A customer relationship manager is usually found in a larger companies and oversees customer service representatives. The latter will be the staff actually interacting with clients.


How does customer service differ with e-tailing compared with traditional retailing?

the difference is this is on internet but the other isnt idiot

Related Questions

How would the process of obtaining feedback from internal customers differ from that of external customers?

Internal customer feedback comes from within your organisation to improve what needs to be improved, which external customer comes from individual ideas of feedbacks from the outsider that the organisation takes in and uses the feedback to improve.


How does or should the process of resolving customer complaints differ when dealing with internal customers?

Internal customer complaints should be resolved with the same professionalism, sensitivity and courtesy you would use handling an external complaint. If an external complaint becomes an ongoing dispute or argument it is important to handle said complaint with immediacy before it has a negative impact on your business.


What is the difference in Internal conversion and external conversion?

The processes of internal and external conversion differ by the method of energy loss. Internal conversion exploits the degrees of freedom within the molecule, whereas external conversion dissipates energy by collisions with other molecules.


How does internal sovereignty differ from external sovereignty?

internal sovereignty = state is the highest authority within that territory external sovereignty = the recognition by all states that each state possesses internal sovereignty in equal measure


How do the relative size of the external and internal jugular veins differ in humans and the cat?

In humans there is one external and one internal jugular vein. The internal jugular vein is much larger (about twice the diameter) of the external jugular. In the cat there are a pair of each vein but the external jugular vein is about twce as large as the internal. (Opposite of humans.)


How would the process of obtaining feedback from internal customers differ from the process of obtaining feedback from external customers?

The process of obtaining feedback from the internal customers is usually easier and cheaper as compared to obtaining feedback from external customers.


Is your internal and external body temperature differ?

Yes, the internal body temperature is usually around 98.6°F (37°C) and remains relatively stable, while the external body temperature can vary depending on the environmental conditions. The body maintains internal temperature through mechanisms like sweating or shivering to adjust to changes in the surroundings.


How do customers needs and expectations can differ?

Customer needs and expectations can differ because different people have different expectations for example a disabled person in a supermarket will expect a wheelchair access ramp whilst a person who is shopping on their own will expect good offers and friendly members of staff. This is the same for Hotels and restaurants; except in hotels and restaurants the customer needs are different for example a disabled person will still expect disability access whilst a single person or couple will expect friendly staff and quality rooms.


How does the muscle of the internal anal sphincter differ from that of the external anal sphincter?

The internal urethral sphincter an involuntary sphincter that keeps the urethra closed when urine is not being used. The external urethral sphincter is fashioned by skeletal muscles as the urethra passes thorugh the pelvic floor.This sphincter is voluntary controlled.


What is the inner diameter of a cylinder?

The diameter of the internal measurement of the cylinder.A mathematical cylinder only has one diameter.A real world object that is a cylinder (e.g. a pipe) has a wall with a thickness and thus the internal and external diameters will differ by twice the thickness of the wall.


Do managerial practice differ with variations in the external environment?

It should! A manger must realize that if there is anything stead-fast and unchanging, it is change itself. Change is inevitable, and will always occur due to both internal and external driving forces. A manager must be flexible and willing to promote change in practice to address the internal and external driving forces. Not to do so, could very well threaten the organizations' stability and survivability.


How the needs and expectations of different types of customers can differ?

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