What is the Role of an IT Service Continuity Manager?

Answer 1

The IT Service Continuity Manager is responsible for ensuring that the objectives of the ITSCM process are met. His responsibilities will include:

• Undertaking BIA and risk management exercises for both existing and new services

• Implementing and maintaining the ITSCM process and continuity strategy and maintaining the alignment with business continuity planning

• Preparing and maintaining the continuity and recovery plans and ensuring that these continue to support the organization's Business Continuity Strategy and plans

• Regularly testing the plans for effectiveness, reviewing the results and taking action to overcome any identified deficiencies

• Ensuring that any personnel who have a role in transitioning from one location to another are fully trained and aware of their responsibilities

• Managing third-party suppliers of recovery equipment and facilities to maintain the integrity of the continuity and recovery plans

• Attending Change Advisory Board (CAB) meetings as required and assessing changes for their impact on the plans and updating the plans accordingly

• Managing the continuity plan during invocation and restoring the service back to the primary or other designated facility.