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Programmed decisions . Programmed decisions are made in routine, repetitive, well-structured situations with predetermined decision rules. These may be based on habit, or established policies, rules and procedures and stem from prior experience or technical knowledge about what works or does not work in a given situation.

For example, organisations often have standardised routines for handling customer complaints or employee discipline. Decisions are programmed to the extent that they are repetitive and routine and that a definite approach has been worked out for handling them. Because the problem is well-structured, the manager does not have to go to the trouble and expense of working through an involved decision making process.

Non-programmed decisions. Non-programmed decisions are unique decisions that require a 'custom made' solution. This is when a manager is confronted with an ill-structured or novel problem and there is no 'cut and dried solution'. The creation of a marketing strategy for a new service represents an example of a non-programmed decision. IBM Australia's introduction of a personal computer in the 1980s was unlike any other decision the company had previously made.

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What is the difference between a project and a program?

A Project is a temporary endeavor taken up to produce a product or achieve an objective. A program may be a part of a higher-level program; it certainly contains some interrelated projects, and it may contain some non-project work as well. Program management focuses on optimally managing the inter-dependencies among the various projects in the program. The person who manages a program is called the Program Manager.


What is the difference between program management and project management?

Program Management is the management (non-technical) of several projects at the same time taking into consideration their interdependencies as well the organization's goal. Program Managers deal with Project Managers, as well as upper management/high profile stakeholders.Project Management is usually about managing one project and getting that project done. Project Managers deal directly with resources.


Difference between program manager and project manager?

A program may be a part of a higher-level program; it certainly contains some interrelated projects, and it may contain some non-project work as well. Program management focuses on optimally managing the interdependencies among the various projects in the program. The person who manages a program is called the Program Manager. The program manager's responsibilities are: • Prioritize to resolve resource conflict and constraints that affect multiple projects within his program. • Keep your priorities aligned with the strategic goals and objectives of the organization. • Resolve issues and manage change within the governance structure of the organization. Just like a project is managed by a project manager, a program is managed by a program manager, who oversees the projects and provides high-level guidance to the project managers. In other words, a program manager oversees projects and coordinates efforts between projects but does not manage the projects.


What are examples of programmed and non programmed decision making?

examples of programmed decisions are reordering printer cartridges and buying your favorite toothpaste or shampoo at the supermarket. examples of non programmed decisions are selecting a new cell phone provider and selecting a college to attend

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