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Describe an example of how you have exceeded customer expectations in a hospitality or customer service environment?
I work in the entertainment industry and part of what we do is host birthday parties at our facilities. A Customer booked a private birthday party for their son and I was able to gleen from the Customer that their son liked bears. I just so happened to have a big polar bear Costume sitting in the office, so I donned the bear outfit and surprised the birthday boy in the party room. Unfortunately, all the kids jumped up and began punching and kicking the bear. Thank goodness certain areas of the bear costume were well padded. Another one in which we didn't exceed expectations initally was a group of underpriviledged children who came into one of our facilities, stating they had a reservation. We had no record of their reservation and were sold out for the day. The leader was obviously irate, took his bullhorn and smashed one of our flyer holders to pieces. When I found out about the incident, I contacted him and offered he and his group a free, seven hour overnight event for free, which would have cost much more than their original event. The leader sent me an embossed plaque with my name engraved expressing his gratitude for how the situation was resolved.
What else can I help you with?
What is customer needs in hospitality?
what is the customer needs in hospitality
Describe how you have gone out of your way to exceed a customer's expectations?
There are many ways that you can describe how you have gone out of your way to exceed a customer's expectations. Think of a time that you gave great customer service and describe that time. Perhaps, you helped a customer choose a better item than the one they were interested in. Or you may have alerted your customer to additional products that they would need to put together an item, and helped them find them.
What is the connection between customer expectations and customer satisfaction?
customer expectations is what the compant expects from you customer satisfactory they are pleased
How can customer orientation be achieved in hospitality industry?
what is customer orientation in the hotel industry
Describe how your organisation's service offer meets customer expectations?
First, you should research the expectations of your customers. Then, in order to meet those expectations your organization needs to set service standards that are defined in terms of customer expectations. Now that terms are set, you should develop operational plans that detail how to achieve the standards of service. These plans should be implemented and continuously monitored for success.
What is customer needs in hospitality?
what is the customer needs in hospitality
Describe how you have gone out of your way to exceed a customer's expectations?
There are many ways that you can describe how you have gone out of your way to exceed a customer's expectations. Think of a time that you gave great customer service and describe that time. Perhaps, you helped a customer choose a better item than the one they were interested in. Or you may have alerted your customer to additional products that they would need to put together an item, and helped them find them.
How would you describe the gap theory?
The gap theory first determines the difference between the customer's service expectations and the customer's perception of the service actually received.
What is the connection between customer expectations and customer satisfaction?
customer expectations is what the compant expects from you customer satisfactory they are pleased
Describe how the individual and the customer and behaviours affect expectations?
The individual's behavior, such as their competence, attitude, and communication style, can influence a customer's expectations by shaping their perception of the service provider. Customers may adjust their expectations based on how they perceive the individual's credibility and professionalism. If the individual exhibits traits that align with the customer's expectations, it can lead to a positive experience, while mismatched behaviors may result in disappointment or dissatisfaction.
How can customer orientation be achieved in hospitality industry?
what is customer orientation in the hotel industry
Describe how your organisation's service offer meets customer expectations?
First, you should research the expectations of your customers. Then, in order to meet those expectations your organization needs to set service standards that are defined in terms of customer expectations. Now that terms are set, you should develop operational plans that detail how to achieve the standards of service. These plans should be implemented and continuously monitored for success.
A company-controlled factor that influences customer expectations?
A company-controlled factor that influences customer expectations is the quality of customer service provided. Positive interactions and responsive support can enhance customer satisfaction and set high expectations for future service. Conversely, poor customer service can lead to disappointment and lower expectations. By consistently delivering exceptional service, a company can shape and elevate customer expectations effectively.
What is the difference between internal and external customer in hospitality industry?
What is internal and external customer?
Define service as it relates to the hospitality industry?
In the hospitality industry, service refers to the attentive, personalized assistance provided to guests during their stay or dining experience. It encompasses everything from the warmth of the welcome to the efficiency of food and beverage delivery, aiming to exceed customer expectations. High-quality service is essential for creating memorable experiences, fostering customer loyalty, and enhancing the overall reputation of hospitality establishments. Ultimately, exceptional service is a key differentiator in a competitive market.
Meaning of robotics in hospitality service?
torpor or sluggish for customer
What are the important aspects of hospitality industry?
The hospitality industry revolves around delivering exceptional customer service and creating positive guest experiences. Key aspects include: Customer Service – Friendly, attentive, and responsive service is essential. Cleanliness – Maintaining hygiene and cleanliness in all areas. Communication – Clear, professional, and polite interactions with guests. Staff Training – Skilled and well-trained staff ensure consistent service quality. Guest Satisfaction – Meeting and exceeding guest expectations to build loyalty. Efficiency – Streamlined operations for quick and smooth service delivery. Adaptability – Ability to handle diverse guest needs and resolve issues promptly. These elements collectively contribute to the success and reputation of any hospitality business.
