expected service is what we think... perceived is what v have already received
The difference between customer service and customer care is scope. Customer service provides friendly help to customers with the completion of transactions, but it is usually expected as part of the job. Customer care is more extensive, as it treats customers special and makes them feel like an essential part of the business, which can pleasantly surprise them.
Nothing; they are synonyms.
nothing..
Customer service is "Good" when the customer is "satisfied", and customer service is "Excellent" when the customer is "Delighted"
Value is the perceived worth, usefulness, or importance of a product or service to the customer
Service means without expectation or benefit oriented action. Business means something is expected as profit,
•difference between service and delight
the difference between the two is the zone of tolerance
Service Level Agreement (SLA) and Service Level Expectation (SLE) are both agreements that outline the level of service expected between a service provider and a customer. The main difference is that SLA is a formal contract with specific metrics and consequences for not meeting them, while SLE is more of an informal understanding of what is expected without the same level of enforcement.
what is the difference between a file server and a internet service provider
Difference between Public Corporation and Civil Service
serve and service
Difference between Customer Service Standards and Policies and Procedures
What is the difference between a self service and a self selection
The difference between customer service and customer care is scope. Customer service provides friendly help to customers with the completion of transactions, but it is usually expected as part of the job. Customer care is more extensive, as it treats customers special and makes them feel like an essential part of the business, which can pleasantly surprise them.
Nothing is different