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"There is only one valid definition of business purpose: to create a customer. It is the customer who determines what a business is. What the business think it produces is not of first importance - especially not to the future of the business and to its success. What the customer thinks he is buying and considers 'value' is decisive - it determines what a business is, what it produces and whether it will prosper." - as summarized by Peter Drucker, 1989,(3).
"There is only one valid definition of business purpose: to create a customer. It is the customer who determines what a business is. What the business think it produces is not of first importance - especially not to the future of the business and to its success. What the customer thinks he is buying and considers 'value' is decisive - it determines what a business is, what it produces and whether it will prosper." - as summarized by Peter Drucker, 1989,(3).
A total customer satisfaction program benefits you in several ways:
- increase repeat purchase;
- increase the dollar value of purchase;
- ease your cashflow;
- creates positive word-of-mouth promotion for your company;
- differentiate you from your competition;
- minimize price sensitivity;
- improve employee morale;
- retains your customers;
- increase your productivity;
- foster better employee/supplier relatioship
- (answered by saranrajh)
What else can I help you with?
Describe how your organisation's service offer meets customer expectations?
First, you should research the expectations of your customers. Then, in order to meet those expectations your organization needs to set service standards that are defined in terms of customer expectations. Now that terms are set, you should develop operational plans that detail how to achieve the standards of service. These plans should be implemented and continuously monitored for success.
Why customer service important to company?
Customer service is crucial for a company as it directly impacts customer satisfaction and loyalty. Positive interactions foster trust and encourage repeat business, which can lead to increased sales and revenue. Additionally, strong customer service can enhance a company's reputation, attract new customers through word-of-mouth, and differentiate the brand in a competitive market. Ultimately, effective customer service contributes to long-term success and growth.
What is the importance of customer service in marketing?
There are many reasons of customer service, I'll mention several of them: 1. For better social media Support, 2. For a deeper understanding of buyer personas, 3. Fore Setting Customer Expectations, 4. For unified messaging & communications, 5. For PR/Marketing promotion of customer success & happiness
What refers to the actions taken to meet the needs of customers?
The actions taken to meet the needs of customers are referred to as customer service or customer support. This involves understanding customer expectations, addressing inquiries and complaints, providing assistance, and delivering a positive experience throughout the customer journey. Effective customer service aims to build loyalty and satisfaction, ultimately contributing to the overall success of a business.
What does high order service mean?
High-order service refers to a level of service that goes beyond basic or standard offerings, often incorporating personalized experiences, exceptional customer support, and a focus on client satisfaction. It typically involves anticipating customer needs, providing tailored solutions, and maintaining strong relationships. This type of service is crucial in industries where customer loyalty and differentiation are key to success.
Does people in the organizations affects the firm?
Answer this question...Because the success of the organisation is depend upoun the people . people do evething for the organisation.
Compare and contrast customer service and customer satisfaction and customer sucesss philosopies in supply chain management?
compare and contrast the customer service,customer satisfactio and customer success philosophies of supply chain management
Describe how your organisation's service offer meets customer expectations?
First, you should research the expectations of your customers. Then, in order to meet those expectations your organization needs to set service standards that are defined in terms of customer expectations. Now that terms are set, you should develop operational plans that detail how to achieve the standards of service. These plans should be implemented and continuously monitored for success.
What is commercial success?
Commercial success is success on an organisation's performance which has resulted in positive experiences for a company
What are the huge step to success?
planning and organisation
Why do you a customer service manager position?
I am drawn to the customer service manager position because it allows me to leverage my strong communication and problem-solving skills to enhance customer satisfaction and loyalty. I am passionate about creating positive experiences and leading teams to deliver exceptional service. Additionally, I believe that effective customer service is crucial for a company’s success, and I am eager to contribute to a culture of excellence and continuous improvement.
What is e-banking on the success of businesss organization?
what is e-banking on the success of business organisation
Why customer service important to company?
Customer service is crucial for a company as it directly impacts customer satisfaction and loyalty. Positive interactions foster trust and encourage repeat business, which can lead to increased sales and revenue. Additionally, strong customer service can enhance a company's reputation, attract new customers through word-of-mouth, and differentiate the brand in a competitive market. Ultimately, effective customer service contributes to long-term success and growth.
Key success factors in the airline industry?
The key success factors to working with an airline varies depending on the position you have with the airline. You should focus on having good customer service skills.
Name some of the affects poor planning and organisation of tasks can have on enterprise success?
Planning and organization are two important factors that contribute to the success of an enterprise. Hence poor planning will result in loss of financial reward, loss of clients and opportunities that might have come their way.
What is the importance of customer service in marketing?
There are many reasons of customer service, I'll mention several of them: 1. For better social media Support, 2. For a deeper understanding of buyer personas, 3. Fore Setting Customer Expectations, 4. For unified messaging & communications, 5. For PR/Marketing promotion of customer success & happiness
What refers to the actions taken to meet the needs of customers?
The actions taken to meet the needs of customers are referred to as customer service or customer support. This involves understanding customer expectations, addressing inquiries and complaints, providing assistance, and delivering a positive experience throughout the customer journey. Effective customer service aims to build loyalty and satisfaction, ultimately contributing to the overall success of a business.
