If you delight your customers, you have probably exceeded their expectations.
the needs and expectations
To exceed customer expectations you try to understand your customers' values and focus on customers who share a common vision
First, you should research the expectations of your customers. Then, in order to meet those expectations your organization needs to set service standards that are defined in terms of customer expectations. Now that terms are set, you should develop operational plans that detail how to achieve the standards of service. These plans should be implemented and continuously monitored for success.
External Customers are who receive services from an organization and would expect a more personal approach and more of a willingness to keep them happy. An internal customer knows more of what to expect as they work inside or assist inside the organization.
If you delight your customers, you have probably exceeded their expectations.
the needs and expectations
An organization can balance customer expectations and needs by offering customers a product that is affordable and something they need. They can also offer new products from time to time, as well as special offers.
To exceed customer expectations you try to understand your customers' values and focus on customers who share a common vision
Irony
Y, In the Organization Specific Field
gTLD
gTLD
Y, In the Organization Specific Field
Yes International Standard Organization (ISO) do issue certificates. Certification can be a useful tool to add credibility, by demonstrating that your product or service meets the expectations of your customers.
Meeting your customers expectations.
when they are satisfied of what you do to them