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How does organisational procedures and legislation contribute to consist and reliable customer service?
Organizational procedures and legislation establish clear guidelines and standards for customer service, ensuring that all employees provide consistent and reliable experiences. These frameworks help define roles, responsibilities, and acceptable practices, minimizing variability in service delivery. Additionally, compliance with relevant legislation, such as consumer protection laws, fosters trust and accountability, further enhancing customer satisfaction and loyalty. By adhering to these protocols, organizations can effectively meet customer expectations while maintaining operational efficiency.
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How organisational procedures and legislation contribute to consistent and reliable customer services?
Organizational procedures and legislation establish clear guidelines and standards for service delivery, ensuring that employees understand their responsibilities and the expectations placed upon them. By adhering to these frameworks, organizations can maintain consistency in service quality, leading to reliable customer experiences. Compliance with legislation also fosters trust and credibility, as customers feel assured that their rights are protected and that the organization operates within legal boundaries. Ultimately, these elements work together to enhance customer satisfaction and loyalty.
How company procedures contribute to consistent and reliable customer service?
it helps the company
Limit level of customer service to balance customer satisfaction with organisational goals?
. Give at least two examples of when customer service may be limited by organisational goals.
How do you gain approval to change customer service procedures or practices?
In order to gain approval to change customer service procedures or practices that are affected by legislation, you need to contact your supervisor. Just because things are changed by legislation does not mean you can just make the changes yourself without getting approval from higher up employees.
Organisational procedures and systems for identifying repeated customer service problems?
A company might use recording devices as an organizational procedure to identify repeated customer service problems. If the tapes of phone calls coming in are reviewed and specific information is catalogued, a company can identify repetition of customer service problems.
How company procedures contribute to consistent and reliable customer service?
it helps the company
How organisational procedures help businesses deliver good customer service?
When you're organised you know what and where things are which makes it faster for you to produce your product. Keeping a customer waiting for long periods of time is not good customer service.
Limit level of customer service to balance customer satisfaction with organisational goals?
. Give at least two examples of when customer service may be limited by organisational goals.
How do you gain approval to change customer service procedures or practices?
In order to gain approval to change customer service procedures or practices that are affected by legislation, you need to contact your supervisor. Just because things are changed by legislation does not mean you can just make the changes yourself without getting approval from higher up employees.
Advantage of customer type organisational structure?
allow greater customer focus
Why is it important to handle any client complaints in a positive manner ensuring you adhere to?
When a customer complains, it is usually for a good reason or genuine concern. We must take care of the customer by listening to the complaint and resolving the situation positively to ensure a happy customer, and adhere to organisational procedures.
Organisational procedures and systems for identifying repeated customer service problems?
A company might use recording devices as an organizational procedure to identify repeated customer service problems. If the tapes of phone calls coming in are reviewed and specific information is catalogued, a company can identify repetition of customer service problems.
What are the types of organisational structures?
Functional, product group & type of customer
How do you gain approval to change customer service procedures or practices that are affected by legislation?
In order to gain approval to change customer service procedures or practices that are affected by legislation, you need to contact your supervisor. Just because things are changed by legislation does not mean you can just make the changes yourself without getting approval from higher up emloyees.
How does legislation contribute to improve customer service?
Legislation can improve customer service by setting minimum standards and guidelines that businesses must adhere to, which can help ensure fair and transparent practices. It can also provide consumer protection by establishing rights and remedies for customers in case of disputes. Additionally, legislation can promote competition and innovation in the market, leading to better products and services for customers.
What is the organisational structure of Alton Towers?
hierarchical structure
Explain why your organisation must limit the level of customer service it gives in order to balance customer satisfaction with organisational goals?
The level of the customer service must be high standard to make customer satisfied also it has to stay within organisational goal limit. If we go beyond the limit it may cost too much then necessary.
