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What are the 5 most important elements in customer service?

Reliability, Responsiveness, Empathy, Assurance and Professionalism. You need to be dependable, no one will return to flakey customer service. You need to respond directly, appropriatley and quickly to the customer's needs. You need to be understanding and relate to the customer. You need to be reassuring, or trustworthy. No one returns to or buys from someone they cannot trust. And you need to be professional; courteous and friendly, but not informal and overlly friendly. They want welcoming professional, not a buddy.


An example of what you consider to be good customer service?

Well I like when people ask me if I need help, but also I like when workers have personality, they try to relate to you and what you want and have a nice, welcoming personality.


What should be the strength of a sales person?

The strength of a sales person should be customer friendly. The person should relate to people and make them feel comfortable.


What does a presales consultant do?

A Presales consultant is normally an IT person that works with a sales person to explain the more detailed aspects of a solution to a customer, so a sale can be made. They would be experts in a specific topic and can relate that topic to the business needs of the customer. Their job is to ask the customers questions and align their solution with the customer.


What organisational practices and procedures relate to customer services?

When it comes to delivering good customer service you should always adhere to the practices and procedures of your organization by following certain guidelines. For example: - In line with company policy, treat the customer as you have been trained to do so. Use your product knowledge and expertise to deliver the best suited service to their individual needs. - Always try to resolve the situation in a calm and polite fashion. If you are dealing with a customer complaint, make sure you deal with their queries in a timely fashion while adhering to the company's procedures of how to handle such situations. - Treat all customers in the same way regardless of their status or situation. This is an important practice that needs to be adopted as one customer cannot be seen as receiving 'special treatment' over another. - Follow company guidelines on how to handle specific situations. Do not make it up as you go along and consult a colleague if you are unsure of how to proceed. - Make sure you attend all training days and keep up to date with any changes to policy or service procedures. - When dealing with a customer complaint or query, only spend as much time as you need. Do not spend ages dealing with a customer with whom you cannot reach a resolution. In these circumstances you need to know when a case needs to passed on to a manager or supervisor.

Related Questions

What are health and safety regulations in a workplace?

Regulations are usually government requirements. Health and safety regulations are government requirements that relate to preserving or providing health and safety. Health and safety regulations in a workplace are regulations that relate to providing or preserving health and safety in that workplace. There are two kinds of health and safety regulations: "general regulations" that apply to all workplaces, and "industry specific" regulations that apply to specific workplaces.


What does health and safety knowledge mean?

"Health and safety knowledge" means information, and skills that relate to preserving or maintaining people free of illness, injury, etc.


How does IMS relate to an Occupational Health and Safety?

Many people involved in work related to occupational safety and health need to make use of infoormation management systems.


What is the difference between customer service and sales?

the difference between customer service and sales is: in customer service you should be listening to your customer and be able to relate to anything they say or do, you should be able to help and understand the customer and know their needs. In sales your job is to be able to pitch anything to anyone whether they like or need it.


What is the difference between sales and service?

the difference between customer service and sales is: in customer service you should be listening to your customer and be able to relate to anything they say or do, you should be able to help and understand the customer and know their needs. In sales your job is to be able to pitch anything to anyone whether they like or need it.


How customer service relate to other department?

first of all customer service representative is a needed person for all types of departments of the Airport. They are the most important circle of all events which is happening and concerns to the passangers every other department of the Airport must count on with the people working in customer service.


How does the customer invoicing relate to the accounts receivable?

Customer invoices relate to the business as Recievables or income


How health care services relate to health?

I think that there is a relation between the two. because ,imagine your self in a health care which the service on it poor what is your feeling about your health? and imagine the opposite!


How do the concepts of motion relate to safety protection?

how do the concepts of motions relate to safety and predation


How customer relate pricing to quality?

well, when the customer relate pricing to quality to get the price less than other competetors.


What are some key things to look for in a good phone service provider?

Key points to look out for in a telephone service provider relate to customer service. One may wish to check the hours in which their helpline operates and whether the service number is toll free.


How does this job relate to what you really want to be doing in your life?

With my experience throughout my working career I feel as if I can give you the customer service that you a looking and to succeed on working to my goals that I have been given