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The question can be swapped a bit. If its a customer support, probably the customers will contact you for any assistance. In such a case, you are about to bring in a solution for all the queries of a client/customer. While, you have to pose accordingly to make your customers satisfied.
- Though your client is found irritating or so, you still want to sit back with patience on hearing the statements/queries made.
Else, it might end up your business with them which in turn makes them to give a negative suggestion to their friends who might be trying to opt your service in future.
- Should be having the attitude of apologizing whenever there is any inconvenience found from your side.
- Pay more attention when your customers are trying to make their suggestion about your products or services. Literally, this can sort out the similar happenings in future.
If these are taken in prominence, perhaps you don't have to be longing for the customers. Instead you would be filled in with the clients and aiding them back in a full fledged way.
What else can I help you with?
How would you make sure a customer is satisfied?
You would make sure the customer is heard by repeating what they need back to them. You would then solve their problem to the best of your ability.
What kind of customer would you like to approach a satisfied customera doubtful customer or an irate customer?
For me, I prefer both. Why? Because doubtful customer can educate about the product or service from inquiries up to order processing and angry customer can pacify them by sympathy, offering a reward program and ask an apology about poor product or service and poor customer service. My objective is to retain the customers for patronizing the product/service regardless what type of customers are.
How do you you handle an irate customer?
Offer any and all support that you are able to give to the customer. If the customer continues to be irate ask them if they would like to speak to management. If they refuse and the solution to the problem is out of your hands politely state that management would be more able to help them fix the problem. Do not under any circumstances let the customer push you to make any unprofessional remarks that may endanger your employment.
What is direct marketing and relationship marketing?
Direct marketing is when you approach the potential customer in a directly such as sending personal mail, flyers, e-mails etc. Relationship marketing would just be establish trust though customer service, loyalty and quality.
How an internal and external customer expectations differ?
External Customers are who receive services from an organization and would expect a more personal approach and more of a willingness to keep them happy. An internal customer knows more of what to expect as they work inside or assist inside the organization.
How would you approach and engage with your customers?
how to approach and engage a customer
How do you answer how do you handle guest complain in a job interview?
You probably know how to deal with unhappy customers already. You acknowledge the problem, apologize for it's occurring, listen to the customer's issues and opinions, and ask him how he would like you to resolve the problem. Do everything you can to retain a customer. That's pretty much by the book. Any customer service class will teach you that stuff. If you can recite it to an interviewer, you will have satisfactorily answered his question.
Problem of the guest in hotel?
It would depend on the problem. A hotel has every right to refuse service.
How would you make sure a customer is satisfied?
You would make sure the customer is heard by repeating what they need back to them. You would then solve their problem to the best of your ability.
How would an economist approach the problem of alcohol?
People are too stuipid to think about what they are drinking
Is hotel guest an invitee?
Yes, that could be one way of putting it. Actually if you rented the room, you are a 'customer.' If you (the customer) then invited someone to your room to see you or visit, then THAT person would be an 'invitee.'
What is Systematic approach to problem solving?
Identify the problem look for reasons it won't work look for ways it would work Test viable ways Problem solved
Interview question about Plymouth plantation?
They may ask you why you would like to work at the plantation. They will probably ask you what customer service experience you have had or give some scenarios of what you would do with a problem customer.
What would be an example of a problem that would take place at the network level of the bottom-up approach to troubleshooting?
A routing loop occurs
What would be an example of a problem that would take place at the network level of the bottom up approach to troubleshooting?
A routing loop occurs
How would you describe a time when you recognized a potential problem as an opportunity?
You could talk about how you always see potential problems as an opportunity. You can say you especially welcome the opportunity to turn an unhappy customer into a customer for life by solving their problem.
What would you do if a customer's wireless router requires constant restarts because it stops working?
I would get a known good router and try that. It it works without a problem there is an issue with your customer's router and it needs replaced.
