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I have been calling customer service at least twice a week for over a month regarding a warranty issue. My Flexsteel sofa has a 'Lifetime Warranty' on it's springs. Several of the springs in the unit have broken and I'm trying to get a repair under the 'Lifetime Warranty'. It's a joke! And a waste of time! They have no intention of making good on their 'Lifetime Warranty'. I willnever see a spring unit sent to a local upholster for repair! THEIR CUSTOMER SERVICE SUCKS! And 'Lifetime Warranty' does not exist!
What else can I help you with?
Where can one go to rate customer service?
Usually complaints regarding the customer service of a company can be reported directly to that company. There are also websites that allow customer service to be rated.
Why would an employer encourage an employee to complete a customer service training classes?
To increase the rate of customers returning to do more business
What is the best ratio of customer service to sales people?
It depends greatly on the product or service and the age of the company. If you were starting a new cell phone company, you would need many more sales people than customer service staff. As your business grew, your customer service staff would grow at a much faster rate than your sales force. Eventually, your sales force might actually shrink while customer service continued to grow along with your customer base. If you sold a low tech, low maintenance product such as coffee mugs, you would need relatively few customer service people. As the product increases in technology and life-span, you will need more customer service reps per customer. It would be better to look at a ratio of customers service people to customers; and, a ratiio of sales people to sales goals.
What is the average hourly rate of a customer service rep at a call center?
$14.50 in 2012, United States.
Where can one find customer satisfaction software?
There is a website called "Rate Us" that one could use as a customer satisfaction tool. On this website you will be able to gain customer insight, improve customer service, increase customer retention, and gather customer testimonials.
Where can one go to rate customer service?
Usually complaints regarding the customer service of a company can be reported directly to that company. There are also websites that allow customer service to be rated.
Why would an employer encouraged and employee to complete a customer service training class?
To increase the rate of customers returning to do more business
Why would an employer encourage an employee to complete a customer service training classes?
To increase the rate of customers returning to do more business
Why would an employee encouraging employee to complete a customer service training class?
To increase the rate of customers returning to do more business
What is the best ratio of customer service to sales people?
It depends greatly on the product or service and the age of the company. If you were starting a new cell phone company, you would need many more sales people than customer service staff. As your business grew, your customer service staff would grow at a much faster rate than your sales force. Eventually, your sales force might actually shrink while customer service continued to grow along with your customer base. If you sold a low tech, low maintenance product such as coffee mugs, you would need relatively few customer service people. As the product increases in technology and life-span, you will need more customer service reps per customer. It would be better to look at a ratio of customers service people to customers; and, a ratiio of sales people to sales goals.
What is a CSI number?
In my experience, a CSI number would typically refer to a company's Customer Satisfaction Index (a rating of how a company's customers rate their reliability, customer service, quality, etc.).
How good customer service promotes customers confidence?
Yes,Customer services promotes the customer confidence and increase the retention ratio of the customer at a large rate.
On a scale of 1-5 5 being strongest How would you rate your customer service focus and issue resolution and troubleshooting experience?
5?
What are some examples of barometer questions that can be used to measure customer satisfaction?
Some examples of barometer questions to measure customer satisfaction include: How likely are you to recommend our product/service to others? On a scale of 1 to 10, how satisfied are you with your overall experience? Did our product/service meet your expectations? How would you rate the quality of our customer service? How likely are you to purchase from us again in the future?
What is cost driver of customer service cost?
One driver: FFR = field failure rate.
What is the twist rate of a Remington 788 in 22-250?
Contact Remington's customer service.
What is the average hourly rate of a customer service rep at a call center?
$14.50 in 2012, United States.
