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This study will help us to understand customers, preference and their needs expected from the business owners. This study will not only help me as a student but it also assists to know the satisfaction level of the organization.

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13y ago

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Scope of the study of the customer expectation?

The scope of the study of the customer expectation will dictate the level of service and quality of products that they get. Customer expectation is aligned with the demand level in the market.


A sentence using the word scope?

"It was within the scope of an investigation"


What is the background of study in costumer satisfaction?

The background of study in customer satisfaction typically involves examining factors that influence customers' overall satisfaction with a product or service. Researchers may explore aspects like product quality, customer service, pricing, and ease of use to understand how these factors impact customer satisfaction levels. The goal is to identify ways to improve customer satisfaction and ultimately enhance customer loyalty and retention.


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Customer satisfaction is part of marketing.


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What is business literature review on customer satisfaction?


Is customer satisfaction is a dependent variable?

Well, that depends on whether 'customer satisfaction' is the cause or the effect in your analysis. If say, 'prompt attention to customer problems' were the causative (independent) variable, then the 'customer satisfaction' would be the result/outcome/dependent variable. However you could have had a study in which 'customer satisfaction' was the cause/independently variable, and 'likelihood of repeat business' were the result/outcome/dependent variable. You must distinguish between CAUSE and EFFECT. Cause is the independent variable that creates the Effect observed.


Where can a list of customer satisfaction reports be found?

Customer Satisfaction reports are unique reports that specifically gauge a company's customer rating. IBM's website has a list of their customer satisfaction reports, as do many other businesses. The Company, Clarabridge, also offers customer satisfaction reports for select companies. Some websites also offer customer satisfaction surveys, which enable the individual to take part in the satisfaction guarantee process.


When was American Customer Satisfaction Index created?

American Customer Satisfaction Index was created in 1994.


Are customer satisfaction and customer loyalty the same in meaning?

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What is the costumer satisfaction?

It simply means when the customers need are fulfilled and they are happy with your services, it means a customer is satisfied. Also we can say when customer expectations are fulfilled then it is defined as customer satisfaction