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Yes, a company should strive to delight the customer as it fosters loyalty and encourages repeat business. When customers feel valued and appreciated, they are more likely to recommend the brand to others, enhancing its reputation and market presence. Additionally, delightful experiences can differentiate a company from its competitors, leading to a stronger emotional connection with the brand. Ultimately, prioritizing customer delight can drive long-term success and profitability.

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3w ago

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