What are the characteristics of service?

Answer 1

1.a service is an invisible item like teaching,education. 2.a service it assists in the developing of the society like teachers,Engineers,doctors, pastors or priests. 3.a service it is usually done by someone in his profession or done by a machine like a computer to perform duty or work. 4.a service is done usually done by good sammaritans in society. 5. a service is sometimes paid for or are done of free of charge to the people. 6. services are sometimes imported in form of experts from developed countries and other services are leaving developing countries due to limited resources in developmental projects like oil extraction in southwest Uganda in lake Albert. 7.services are more educative and sensitising the society like teaching the public about family planning methods to used at atime.

Answer 2

• Intangibility the service cannot be touched or viewed, so it is difficult for clients to tell in advance what they will be getting;
• Inseparability of production and consumption the service is being produced at the same time that the client is receiving it (eg during an online search, or a legal consultation);
• Perishibility unused capacity cannot be stored for future use. For example, spare seats on one aeroplane cannot be transferred to the next flight, and query-free times at the reference desk cannot be saved up until there is a busy period.
• Heterogeneity (or variability): services involve people, and people are all different. There is a strong possibility that the same enquiry would be answered slightly differently by different people (or even by the same person at different times). It is important to minimise the differences in performance (through training, standard-setting and quality assurance).