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The term "high risk customer group" refers to a segment of customers that poses a higher likelihood of defaulting on payments, engaging in fraudulent activities, or exhibiting behaviors that could lead to significant financial losses for a business. This group may include individuals with poor credit histories, those involved in high-risk industries, or customers with inconsistent transaction patterns. Businesses often implement stricter monitoring and risk management strategies for these customers to mitigate potential losses.

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4d ago

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CRM is a decision making process for?

That depends on what you mean by CRM:If you mean Composite Risk Management, then its function is identifying hazards and controlling risks across the full spectrum of Army missions, functions, operations, and activities, both on-duty and off-duty.If you mean Customer Relationship Management, then its function is using technology to improve customer relationships, including organizing and automating sales, customer service, and technical support.


What is the 5 steps of crm process?

That depends on what you mean by CRM. Two big contenders are Composite Risk Management and Customer Relationship Management. It also depends on which 5 steps you are looking at, because especially with Customer Relationship Management, there are many different steps written by different people.Listed below are two options. According to those lists, step 5 could be supervise and evaluate, or personalize your communications.Five steps relating to Composite Risk Management:Identify HazardsAssess Hazards to Determine RisksDevelop Controls and Make DecisionsImplement ControlsSupervise and EvaluateFive steps relating to Customer Relationship Management:Collect and Store DataBuild a Communication TimelineAnalyze Sales DataMake the Data Accessible in the FieldPersonalize Your Communications


What are the five steps of the CRM process?

That depends on what CRM process you are talking about. CRM can stand for many things, among them prominently, Customer Relationship Management, and Composite Risk Management.Five steps relating to Composite Risk Management:Identify HazardsAssess Hazards to Determine RisksDevelop Controls and Make DecisionsImplement ControlsSupervise and EvaluateFive steps relating to Customer Relationship Management:Collect and Store DataBuild a Communication TimelineAnalyze Sales DataMake the Data Accessible in the FieldPersonalize Your Communications


Why is customer confidentiality important?

Customer confidentiality is important because it helps build trust between businesses and their customers. By keeping customer information private and secure, businesses demonstrate their commitment to respecting their customers' privacy rights. Maintaining confidentiality also helps protect sensitive information such as personal details, financial data, and purchasing history from falling into the wrong hands, reducing the risk of identity theft, fraud, or other malicious activities. Ultimately, customer confidentiality is crucial for upholding ethical standards, safeguarding customer trust, and maintaining a positive reputation in the marketplace.


What are the merits and demerits of a loyalty ladder?

The loyalty ladder is a marketing concept that illustrates the stages of customer loyalty, helping businesses understand and enhance customer relationships. Merits include providing a structured approach to nurturing customer engagement and facilitating targeted strategies to move customers up the ladder, ultimately increasing retention and lifetime value. However, demerits include the potential oversimplification of customer behaviors and the risk of neglecting individual customer needs, which can lead to dissatisfaction if not addressed adequately. Additionally, focusing too heavily on loyalty may divert attention from attracting new customers.

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