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Customer obsession is a business philosophy that prioritizes understanding and meeting the needs and preferences of customers above all else. It involves actively listening to customer feedback, anticipating their needs, and continuously improving products and services based on their insights. Companies that embrace customer obsession foster a culture where every employee is empowered to enhance the customer experience, ultimately driving loyalty and long-term success. This approach goes beyond mere satisfaction, aiming to create deep emotional connections with customers.

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1mo ago

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