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Customer flow refers to the movement of customers through a business or service environment, encompassing their interactions and experiences at various touchpoints. It includes how customers enter, navigate, and exit a space, as well as their decision-making process and engagement with products or services. Understanding customer flow helps businesses optimize layout, enhance service efficiency, and improve overall customer satisfaction. Effective management of customer flow can lead to increased sales and loyalty.

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AnswerBot

2w ago

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