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What else can I help you with?
What are the goals of a customer-oriented organization?
customer oriented organization is to create a company that focus on the customer need .
What is meant by a care token in customer service?
A care token is a gesture made by the company to retain a customer after his/her having experienced bad customer service.
Explain the impact of CRM on an organization's sales and marketing?
CRM can have a major impact on an organization through: • Shifting the focus from product to customer, traditionally, focus had been on product. It is only in the last decade or so that the focus has not shifted on customer. • Streamlining the offer to what the customer requires, not want the organization can make. It was for a very long time that we put emphasis on what companies can produce and their efficiency in that. But now the focus is on what the customer wants. • Now emphasis is on highlighting competencies required for an effective CRM process
How do you identify useful customer feedback?
Having customer feedback is essential to the success of any company. A company can use surveys or focus groups to find useful customer feedback
What does exceeding customer expectations mean to you?
To exceed customer expectations you try to understand your customers' values and focus on customers who share a common vision
What is customer departmentalization?
employees are able to focus on unique customer need
Where do I find a customer service training program?
A lot of companies offer customer service training programs to personnel. Example of these companies are: Customer Focus Inc., The Customer Focus, and Customer Service Training - Service Quality Institute.
What are the goals of a customer-oriented organization?
customer oriented organization is to create a company that focus on the customer need .
Advantage of customer type organisational structure?
allow greater customer focus
When you're working with or talking to a customer focus on?
him or her
The different ways your expectation as a customer were metnot met and focus on customer satisaction?
ok
You can't focus when your boyfriend kisses you what do you do?
You aren't meant to focus as such.. just enjoy it!
What does Customer focused mean?
customer focus is the way were target group of customer is separated on the basis of their income,place and society.
What is meant by customer and who your customers are?
..................... A person who uses your facilities
What is meant by 3C concept?
Customer,Cost,Communication
What is more important community focus or Spontaneous or innovative in customer service job?
If it's a customer service job, community focus would probably be most important.
What do customer effectiveness metrics typically focus on?
Customer effectiveness metrics typically focus on customer satisfaction, loyalty, retention rate, lifetime value, and referral rate. These metrics help businesses understand how well they are meeting customer needs and how likely customers are to continue doing business with them.
