Prospect - someone who might buy - a potential customer customer - someone who has made a purchase
Explain the difference between share of customer and customer equity
The difference between total customer value and total customer cost is__________.
stakeholder customer
Personal Selling is the delivery of a specially designed message to a prospect to convey the benefits and attributes of a product/service to a prospective customer. The selling process identifies the steps a sales person follows to deliver information about a product or service and ask for action from the prospective customer. As the prospect reaches each stage presented the sales person moves the conversation to the next stage until the prospect makes a decision.
the banker is the banker while the customer is the customer
Explain the difference between share of customer and customer equity
•difference between service and delight
The difference between total customer value and total customer cost is__________.
stakeholder customer
Difference between Customer Service Standards and Policies and Procedures
Personal Selling is the delivery of a specially designed message to a prospect to convey the benefits and attributes of a product/service to a prospective customer. The selling process identifies the steps a sales person follows to deliver information about a product or service and ask for action from the prospective customer. As the prospect reaches each stage presented the sales person moves the conversation to the next stage until the prospect makes a decision.
the banker is the banker while the customer is the customer
The vendor sells and the customer buys.
Supplier supplies product to the customer and the customer buys the product
•difference between service and delight
The difference between solicited and unsolicited is that solicited is asked for by the client/customer. Unsolicited is something proposed to a client/customer and they did not ask for it
What is internal and external customer?