answersLogoWhite

0

The organizational structure of the hotel's front office varies depending upon whether the facility is a small hotel or a large resort, but certain roles are found within all organizations:

Front Desk Manager - overseas all front office operations for the hotel.

Reservation clerks - communicate with guests via the telephone and internet, scheduling their stays and documenting any special needs they may have.

Reception Clerk - checks in guests, inputs their names into the registry, assigns rooms, and answers questions for guests throughout their stay.

Porter Service - greets guests once they are checked into the establishment, carries the guests' luggage while showing them to their room, ensures that everything in the room is in order and properly working. The porter may also instruct visitors in the operation of hotel systems, such as the television remote control and telephones.

Concierge - coordinates guests' entertainments, travel and other activities.

Smaller and less expensive hotels usually do not have all these positions.

User Avatar

Wiki User

12y ago

What else can I help you with?

Related Questions

What is a front office organizational chart?

A front office organizational chart is a visual representation of the structure and hierarchy within the front office of an organization, typically in a service-oriented industry like hospitality or finance. It outlines the roles, responsibilities, and reporting relationships among staff members, including positions such as receptionists, managers, and customer service representatives. This chart helps clarify communication lines and operational workflows, ensuring efficient management and service delivery.


Different section of front office?

The organizational chart of the front office may be headed by correctional investigator or an executive director. The guests relations and the senior receptionists are some of the people who are usually below the front office manager.


What is the relationship of Front Office Department and Security Department?

relationship between the front office and the security office


How do you write a Transfer letter from F and B department to Front Office department?

how to write a transfer letter from housekeeping department to front office


How Front office department interrelated with human resources department?

The front office department is interrelated with the human resources department due to the fact that human resources relies on the front office. The front office is generally the point of contact for students, who may need human resources. Human resources may also use the front office department to distribute applications, and other types of paperwork.


What are the personnel that compose the front office department?

hirarchy of front office staff


Definition of front office department in hotel?

The front office department at most hotels is the department responsible for taking care of guests on arrival and departure. The department operates the front desk area and sometimes the concierge desk.


Action plan for front office department?

Yes


Who are the staff of the front office department of a hotel?

Concierge


What are the rules and regulations in front office department?

be patient


What is the hash controling procedure in front office department?

Smoking it


How do you forecast budget in front office department in a hotel?

yes