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Explain why company procedures are important to good customer service?
because customers don't want to be put through the wringer, passed from person to person in an attempt to get to someone who actually knows what they're doing. simple, definative company policy and procedures help to avoid torrents of polite abuse pouring down the phone lines. it also tends to keep customers rather than send them away in droves. Sueing is an option if there absence of service caused you grief rather it be financial or mental.
Where Adidas sells less product?
Adidas tends to sell less product in regions where it faces strong competition from local brands or where market penetration is low, such as in certain parts of Africa and South America. Additionally, sales may be lower in areas with economic challenges or where consumer preferences lean towards alternative brands. Seasonal variations and the impact of global events can also affect sales in specific markets.
Roles of front office in organization?
Front office of an organisation tends to be the main reception area. Their duties would include: Meeting and greeting any customers coming through the front door Operating telephone switchboard Fielding calls for managerial staff Filing Maintaining records Working with cash Handling financial transactions Maintaining diary for management
Marketing involves much more than selling and advertising-explain?
Selling is just converting products into cash or money where as marketing is converting customers needs and wants into products then getting money. It is not that easy to convince people and market a product. Marketing involves complete customer satisfaction producing product. Selling is just selling the product not concerned about customers needs and wants.. marketing is more than selling and advertising Marketing provides the means by which the organisation or business projects itself to its audience, and also how it behaves and interacts in its market. It is essential therefore that the organisation's philosophy and values are referenced and reinforced by every aspect of marketing. In practical terms here are some of the areas and implications: Marketing is defined by the as the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large. The term developed from the original meaning which referred literally to going to market, as in shopping, or going to a market to sell goods or services. Marketing practice tends to be seen as a creative industry, which includes advertising, distribution and selling. It is also concerned with anticipating the customers' future needs and wants, which are often discovered through market research. Staffing and training implications Your people are unlikely to have all the skills they need to help you implement a marketing plan. You may not have all the people that you need so you have to consider justifying and obtaining extra. Customer service is acutely sensitive to staffing and training. Are all your people aware of what your aims are? Do they know what their responsibilities are? How will you measure their performance? Many of these issues feed back into the business plan under human resources and training, where budgets need to be available to support the investment in these areas. People are the most important part of your organisation, and the success of your marketing activity will stand or fall dependent on how committed and capable your people are in performing their responsibilities. Invest in your people's development, and ensure that they understand and agree with where the organisation is aiming to go. If they do not, then you might want to reconsider where you are going.
What is non Marketing-controlled information source?
Non-marketing controlled information sources refer to external sources of information that consumers use to form opinions about a product or service, which are not influenced by the company or its marketing efforts. This includes reviews from friends and family, online reviews, news articles, and social media discussions. Such information tends to be perceived as more credible and trustworthy by consumers, as it is seen as unbiased and independent from the company's promotional strategies.
What is the significance of relative quantity in determining the value of a product?
The significance of relative quantity in determining the value of a product lies in the principle of supply and demand. When a product is scarce or in high demand, its value tends to increase. Conversely, when a product is abundant or in low demand, its value tends to decrease. Therefore, the relative quantity of a product in relation to its demand plays a crucial role in determining its value in the market.
How do changes in supply and demand impact the equilibrium price of a product?
Changes in supply and demand impact the equilibrium price of a product by influencing the balance between how much of the product is available (supply) and how much people want to buy (demand). When supply increases or demand decreases, the equilibrium price tends to decrease. Conversely, when supply decreases or demand increases, the equilibrium price tends to increase.
What is the demand relationship between price and quantity for this product?
The demand relationship between price and quantity for a product is typically inverse, meaning that as the price of the product increases, the quantity demanded by consumers tends to decrease, and vice versa. This is known as the law of demand.
As something increases what decreases?
As the price of a product increases, the demand for that product tends to decrease due to higher costs for consumers. Additionally, as the temperature decreases, the speed of chemical reactions tends to decrease as well.
How does the relationship between price and demand impact the overall market dynamics?
The relationship between price and demand in a market impacts the overall dynamics by influencing how much of a product is bought and sold. When the price of a product goes up, demand tends to decrease, and when the price goes down, demand tends to increase. This interaction between price and demand helps determine the equilibrium price and quantity in the market, affecting the overall supply and demand balance and ultimately shaping market outcomes.
Does the demand for a product in general tend to be more inelastic than the demand for that product from a particular supplier?
no, product demand in general tends to be more elastic because there are more options the consumer can choose from. demand for the product in general allow for the principle of "substitution" to be used by the consumer. if one producers price is too high then the customer will be able to shop around for the best price available for that product. demand from a singular supplier is more price sensitive, and with demand being inversely related to price and increase in price negatively impacts the level of demand and visa-versa
What will happen if there is an increase in demand for a product who's supply is perfectly elastic?
The quantity of the the products bought tends to fluxuate a lot. The prices tend to stay somewhat stable. It is opposite for inelastic demand,
What signs are the cross elasticities for substitute products?
Cross elasticity of demand for substitute products is positive. This means that if the price of one product increases, the demand for its substitute tends to increase as well, indicating that consumers will switch to the alternative. Conversely, if the price of the substitute decreases, the demand for the original product may decrease. This positive relationship highlights the competitive nature of substitutes in the market.
What is the relationship between supply and demand and how does it impact market equilibrium?
The relationship between supply and demand is that as demand for a product or service increases, the price tends to go up, and as supply increases, the price tends to go down. Market equilibrium is reached when the quantity of goods or services supplied equals the quantity demanded, resulting in a stable price. If supply exceeds demand, prices may fall, and if demand exceeds supply, prices may rise until a new equilibrium is reached.
Consumers who are willing and able to purchase a product or service create an economic situation referred to as?
Consumers who are willing and able to purchase a product or service create an economic situation referred to as supply and demand. The price of the product or service tends to rise and fall depending on these factors.
A product that has few substitutes tends to be?
Inelastic
How do prices transmit information?
Prices in a market economy convey information about supply and demand conditions. When a product becomes scarcer, its price tends to rise, signaling to producers to increase production. Conversely, when a product becomes abundant, its price tends to fall, signaling to producers to reduce production. In this way, prices serve as a mechanism for allocating resources efficiently in an economy.
