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because customers don't want to be put through the wringer, passed from person to person in an attempt to get to someone who actually knows what they're doing. simple, definative company policy and procedures help to avoid torrents of polite abuse pouring down the phone lines. it also tends to keep customers rather than send them away in droves.
Sueing is an option if there absence of service caused you grief rather it be financial or mental.
What else can I help you with?
How company procedures contribute to consistent and reliable customer service?
it helps the company
Why is it important to identify the nature of a customer inquiry?
for a private limited company it is important that customer research is carried out to indentify
What are the duties of a customer care officer?
That depends on the company, but overall, to treat customers kindly, and to do what we can for them. It is important to never make it personal. If they are frustrated, we can help and explain, but never act frustrated back at them.
Explain the difference between share of customer and customer equity. Why are these concepts important to marketers (?
Share of customer refers to the portion of a customer's total spending within a category that is captured by a specific brand or company, while customer equity represents the total value a company derives from its entire customer base over time. These concepts are important to marketers because understanding share of customer helps in strategizing to increase sales from existing customers, and customer equity provides insights into the long-term profitability and value of the customer relationship. By focusing on these metrics, marketers can tailor their approaches to enhance customer loyalty and drive sustainable growth.
3. Explain how a company designs a customer-driven marketing strategy?
A customer driven marketing strategy puts the customer and their needs and perceptions first. This means truly listening to what the customer wants, not telling the customer what they want.
How company procedures contribute to consistent and reliable customer service?
it helps the company
what qualities are required for a cust service wireless company rep?
The qualities required for a customer service wireless company representative is one that understands the policies of the company and can explain it clearly to the customer.
What is important in a company?
customer service
Why is it important to identify the nature of a customer inquiry?
for a private limited company it is important that customer research is carried out to indentify
What impact of customer service have on the customer?
The impact and professionlism of a company or organization is very important to the customer, you are sending a message that you care about your business and the customers that walk in to your company.
Is Siebel a good customer management service for a company as important as Oracle?
Siebel is a good customer management service for a company as important as Oracle. As a matter of fact the Seibel CRM software is produced by the Oracle company.
What are the duties of a customer care officer?
That depends on the company, but overall, to treat customers kindly, and to do what we can for them. It is important to never make it personal. If they are frustrated, we can help and explain, but never act frustrated back at them.
Explain the difference between share of customer and customer equity. Why are these concepts important to marketers (?
Share of customer refers to the portion of a customer's total spending within a category that is captured by a specific brand or company, while customer equity represents the total value a company derives from its entire customer base over time. These concepts are important to marketers because understanding share of customer helps in strategizing to increase sales from existing customers, and customer equity provides insights into the long-term profitability and value of the customer relationship. By focusing on these metrics, marketers can tailor their approaches to enhance customer loyalty and drive sustainable growth.
3. Explain how a company designs a customer-driven marketing strategy?
A customer driven marketing strategy puts the customer and their needs and perceptions first. This means truly listening to what the customer wants, not telling the customer what they want.
Organisational procedures and systems for identifying repeated customer service problems?
A company might use recording devices as an organizational procedure to identify repeated customer service problems. If the tapes of phone calls coming in are reviewed and specific information is catalogued, a company can identify repetition of customer service problems.
Why is important to have a customer services quality?
so customers stay with existing company
Whose perceptions of the company's products or services are the most important to the managers?
customer
