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How does daimler-chrysler establish its competitive advantage?
improving customer services and quality
What are the two basic components of a customer's evaluation of services?
1) timeliness of the service 2) quality specifications meeting customer's expectations
How does apple attempt to exceed customer's expectations considering the quality of their product or services?
Microsoft is better
When it comes to judging the quality of service whose expectations are most important?
When judging the quality of service, the expectations of the customer are the most important. Their perceptions and experiences ultimately determine satisfaction and loyalty. While internal standards and employee perspectives are valuable, they should align with customer needs and preferences to ensure the service meets or exceeds expectations. Prioritizing customer feedback helps businesses improve and adapt their services effectively.
What is the most important quality for a customer service agent?
patients is GOLDEN
Define Service quality?
service quality is the customer expectation from the product or services and actual performance of the the services
Why is quality management important in business?
Quality management is important in business because it helps ensure that products and services meet customer expectations and requirements. By implementing quality management practices, businesses can improve efficiency, reduce waste, increase customer satisfaction, and maintain a competitive edge in the market.
What has the author Phillip S Wexler written?
Phillip S. Wexler has written: 'The quest for service quality' -- subject(s): Customer services, Quality assurance, Success in business 'The quest for quality' -- subject(s): Customer services, Quality control
How does daimler-chrysler establish its competitive advantage?
improving customer services and quality
How do you pick a good Chinese restaurant?
A good Chinese restaurant depends on many aspects, depends on quality services, customer services and of course food quality.
Why is Process quality important?
Process quality is important because it ensures that products or services consistently meet or exceed customer expectations. High process quality leads to increased customer satisfaction, reduced waste and rework, improved efficiency, and ultimately, higher profitability for the business. It also helps in building a strong reputation and brand image in the market.
What is the importance of quality philosophy in ensuring high standards and excellence in products or services?
Quality philosophy is important for maintaining high standards and excellence in products or services because it provides a framework for consistently meeting customer expectations, improving processes, and fostering a culture of continuous improvement. By adhering to quality principles, organizations can enhance their reputation, increase customer satisfaction, and drive long-term success.
What is the significance of the keyword "guarantee" in ensuring customer satisfaction with our products and services?
The keyword "guarantee" is important because it promises customers that they will receive a certain level of quality or performance from our products and services. This assurance helps build trust and confidence in our brand, ultimately leading to greater customer satisfaction.
What are the two basic components of a customer's evaluation of services?
1) timeliness of the service 2) quality specifications meeting customer's expectations
What has the author Denis Walker written?
Denis Walker has written: 'Customer first' -- subject(s): Consumer satisfaction, Customer service, Customer services, Quality assurance
How does apple attempt to exceed customer's expectations considering the quality of their product or services?
Microsoft is better
Why is quality control important?
quality control is very important in organisation. it help manager control their quality of good and service base on standard to satify their customer.
