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When an organisation places excessive focus on product features without due consideration to customer needs what orientation is it?
it's called product focus. Xerox was guilty of this in the late 80s coming up with more and more advanced features on their copiers until they were the size of a small house and cost the earth. In the meantime, Canon were delivering copiers at a fraction of the size and cost that gave customers the functions they were actually after.
What else can I help you with?
How can customer orientation be achieved in hospitality industry?
what is customer orientation in the hotel industry
What is societal consideration?
customer consideration and design
How are customer expectations formed?
- Through what the customer hear and see - What they read and the messages the organisation sends - What actually happens to them when dealing with the organisation
What is the disadvantages of customer orientation?
m
Why is organisation procedures important to give good customer service?
cause organisation is good
How can customer orientation be achieved in hospitality industry?
what is customer orientation in the hotel industry
What is societal consideration?
customer consideration and design
How are customer expectations formed?
- Through what the customer hear and see - What they read and the messages the organisation sends - What actually happens to them when dealing with the organisation
What is the disadvantages of customer orientation?
m
Why is organisation procedures important to give good customer service?
cause organisation is good
What is the meaning of Customer Orientation?
Please provide the answer
How can an organization dignose problems with customer survive?
how can an organisation dignose problems with customer service?
What factors affect how a customer's specific or special needs are accommodated?
The decision on whether to accommodate these needs will be based on: past relationships with the customer potential for future custom from this customer or from contacts associated with the customer the costs associated with the request (to the customer or to the organisation) your organisation's capabilities and limitations long and short-term benefits to the organisation long and short-term benefits to the customer analysis of any associated risks
How poor customer service can have an impact on the reputation of an organisation?
Poor customer service impact on the organisation reputation in the following ways:Loose the customersDecrease the market shareLoose the interests of the customers
Why customer service is so important to an organization?
The customer needs to be happy and if the customer can't reach a representative, the customer will never buy from the organisation again.
How improvements to the customer service in an organisation could be made?
It is hard
How are customs formed?
- Through what the customer hear and see - What they read and the messages the organisation sends - What actually happens to them when dealing with the organisation
