it's called product focus. Xerox was guilty of this in the late 80s coming up with more and more advanced features on their copiers until they were the size of a small house and cost the earth. In the meantime, Canon were delivering copiers at a fraction of the size and cost that gave customers the functions they were actually after.
what is customer orientation in the hotel industry
customer consideration and design
- Through what the customer hear and see - What they read and the messages the organisation sends - What actually happens to them when dealing with the organisation
m
cause organisation is good
what is customer orientation in the hotel industry
customer consideration and design
- Through what the customer hear and see - What they read and the messages the organisation sends - What actually happens to them when dealing with the organisation
m
cause organisation is good
Please provide the answer
how can an organisation dignose problems with customer service?
The decision on whether to accommodate these needs will be based on: past relationships with the customer potential for future custom from this customer or from contacts associated with the customer the costs associated with the request (to the customer or to the organisation) your organisation's capabilities and limitations long and short-term benefits to the organisation long and short-term benefits to the customer analysis of any associated risks
Poor customer service impact on the organisation reputation in the following ways:Loose the customersDecrease the market shareLoose the interests of the customers
The customer needs to be happy and if the customer can't reach a representative, the customer will never buy from the organisation again.
It is hard
- Through what the customer hear and see - What they read and the messages the organisation sends - What actually happens to them when dealing with the organisation