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During which of the following activities would the baldrige national quality program's criteria for performance excellence be least effective as a quality assessment tool?

Customer survey


Which is the best radar detector?

The Valentine, or at least it was. The biggest detractor from purchasing one, however, has always been the shoddy customer service.


What did you enjoy least about working in customer service?

customer satosfaction


How would you handle an aggressive customer?

An employee should remain calm and professional and never escalate an argument with a customer. Ideally, the customer can be satisfied in a reasonable manner, or at least talked out of a confrontation. A customer that engages in violent actions or threatens the safety of employees and other customers should be reported to law enforcement authorities. This is always a last resort.


Which factors will least affect the performance of the CPU?

The performance of a CPU is least affected by its age, its size and weight. Performance is instead determined by model, clock speed and size of cache.


A prism will always have at least bases?

A prism will always have at least TWO bases


Customer who have a bad experience will tell how many people?

if a customer has had a bad experience they will tell at least 10-20 people


How much free space should you have on your server--we only have 477 MB free?

For best performance and reliability you should always keep at least 10% of your hard disk space free.


Limit level of customer service to balance customer satisfaction with organisational goals?

. Give at least two examples of when customer service may be limited by organisational goals.


Is an education needed for a customer service manager?

Educational requirements for becoming a Customer Service Manager vary by industry; however, applicants should have at least a high school diploma or equivalent and at least two to five years experience in Customer Service. (From Education-Portal.com)


What is the least important quality for a customer service representative?

Persistence


How do you prioritize customer needs?

The way to prioritize customer needs is to figure out what situation is of the most urgency. From there, go in order of most to least urgent.