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An "Authentication failed" error on a tablet usually means that the device failed to correctly connect to a wireless network. Try some of the following troubleshooting suggestions:

  • Check the settings of the particular network connection you're trying to make to make sure that the password is correctly entered
  • Switch off the wi-fi, wait 5-10 seconds, switch it back on again and see if it connects automatically
  • Restart your device
  • Switch off the wi-fi, restart your device, switch on the wi-fi again and see it connect automatically
  • Use another device (laptop or smartphone) to check if there is internet access via the network you are trying to access
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Q: What to do when your tablet keeps saying authentication problem?
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